Servicenow Business Analyst

TEKsystems; Hanover (MD); Remote; USD 85,000 - 127,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Retirement Plan

Life Insurance & Disability

PTO & Paid Time Off

Job summary

TEKsystems Global Services in Hanover, MD seeks an experienced Business Analyst to translate complex business processes into technical specifications and work within SDLC/Agile teams.

You will lead requirements, support ServiceNow ITSM/ITBM/ITOM, coordinate UAT, and collaborate with stakeholders to deliver reliable technology solutions across multiple projects while balancing team priorities.

Qualifications

• 7+ years of experience as a business analyst.
• 5+ years in professional services.
• 3+ years of ServiceNow experience with ITSM/ITBM/ITOM and dashboards.
• Understanding of business rules, UI actions, data policies, and form/list views.
• Strong communication and ability to translate processes into technical specs.

Responsibilities

• Develop business requirements, process flows, and test plans per ServiceNow best practices.
• Support QA and coordinate UAT sessions with stakeholders.
• Lead scrum ceremonies and participate in planning, backlogs, and sprints.
• Collaborate with end users to resolve ServiceNow issues and deliver solutions.
• Balance multiple projects and coach team members as needed.

Skills

Business analysis

Communication

Problem solving

Agile & SDLC

Stakeholder management

Education

Bachelor's degree in Business, Information Systems, or Computer Science

Tools

ServiceNow

VTB / Visual Task Board

MS Office (Outlook, Word, Visio, Excel, PowerPoint, Teams)

Job description

Description

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success.

Essential Duties

• Develop business and system requirements, process flows, and test plans using ServiceNow best practices.
• Support quality assurance within ServiceNow development lifecycle with functional testing and lead/coordinate User Acceptance Testing sessions with stakeholders.
• Participate in technical review sessions
• Assist in and/or lead scrum ceremonies: backlog refinement, sprint planning, sprints/daily standups, retrospectives, etc.
• Participate in project planning sessions, prioritization meetings, build/deploy activities, and other priorities.
• Manage complexity resulting from large projects and/or multiple stakeholders
• Work directly with end users to resolve support issues within ServiceNow, responding promptly and professionally.
• Work collaboratively with peers to coordinate the overall delivery of technology solutions to the customer.
• Collaborate effectively with colleagues and stakeholders to develop solutions and execute planned changes.
• Manage time to balance individual work with the success of the team and the client on multiple projects.
• Coach and mentor team members as needed.

Required Qualifications

• 1. 7+ years of experience working as a business analyst
• 2. 5+ years of professional services experience
• 3. 3+ years of ServiceNow experience including but not limited to the following: a. Hands-on experience with working with ServiceNow core applications such as ITSM, ITBM, ITOM or HR b. Building reports and dashboards for internal team use as well as end users c. Basic understanding of the difference between business rules, client scripts, UI actions, UI policies and data policies, and when it is appropriate to use each d. Hands on experience with modifying form and list views in ServiceNow e. Experience setting up and managing a Visual Task Board (VTB)
• 4. Ability to understand business processes and translate into technical specifications
• 5. Working understanding of SDLC and Agile development best practices
• 6. Excellent oral and written communication skills (English language)
• 7. Strong conceptual and analytical skills, which demonstrates unique problem-solving approaches
• 8. Proven ability to appropriately prioritize and plan complex work in a rapidly changing environment
• 9. Customer-focused approach with outstanding interpersonal skills
• 10. Highly skilled with Microsoft Outlook, Word, Visio, Excel, PowerPoint and Teams

Preferred Qualifications

• 1. Degree or equivalent in Business, Information Systems, or Computer Science
• 2. ServiceNow Certified Systems Administrator (CSA)
• 3. ITIL v3 or v4 foundations certification
• 4. ScrumMaster certification (CSM) and/or Leading SAFe certification
• 5. Understanding of Managed Service providers and how they work with various customers
• 6. PMI Professional in Business Analysis (PMI-PBA) or IIBA Certified Business Analysis Professional (CBAP) Certification

Pay and Benefits

The pay range for this position is $84500.00 - $126700.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Our full-time, internal employment benefits include the following: Medical, Dental, and Vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life and AD&D for employee and dependents) Short and Long-Term Disability Health Spending Account (HSA) Transportation Benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Permanent position based out of Hanover, MD.

Application Deadline

This position is anticipated to close on Nov 3, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.