ServiceNow BA: Drive ITIL Workflows & Adoption

Saicon; Omaha (NE); On-site; USD 90,000 - 120,000; Full time

Job summary

Saicon is seeking a ServiceNow Business Analyst in Omaha to gather requirements, translate them into user stories, and design ITIL-aligned processes. You will collaborate with stakeholders, Product Owners, and developers to refine backlogs, review designs, and support testing and UAT.

Ideal candidates have 3–5+ years in business analysis, ServiceNow exposure, and strong communication skills. Familiarity with ALM tools and agile methods is required.

Qualifications

• Bachelor's degree or equivalent work experience in a related field.
• 3–5+ years of business analysis experience, with ServiceNow exposure preferred.
• Hands-on familiarity with the ServiceNow platform (ITSM modules; catalog, flows, reporting).
• Working knowledge of ITIL processes and Agile (Scrum/Kanban).
• Experience with ALM tools like Azure DevOps, JIRA, Rally or ServiceNow Agile Development.
• Excellent oral and written communication with all levels of the organization.

Responsibilities

• Requirements Gathering: meet stakeholders to understand workflows and goals.
• Solution Translation: convert requirements into ServiceNow user stories and specs.
• Process Design: map current and future ITIL-aligned processes.
• Backlog Support: refine, prioritize and sequence backlog with Product Owner.
• Delivery Collaboration: work with developers to clarify designs and resolve questions.
• Testing and UAT: write test cases and facilitate user acceptance testing.
• Adoption and Change: support release communications and training materials.
• Continuous Improvement: identify enhancements via reports and feedback.

Skills

Requirements analysis

Stakeholder communication

User stories

ITIL familiarity

Education

Bachelor's degree in a related field

Tools

Azure DevOps

JIRA

Rally

ServiceNow Agile Development

Job description

Saicon is seeking a ServiceNow Business Analyst in Omaha to gather requirements, translate them into user stories, and design ITIL-aligned processes. You will collaborate with stakeholders, Product Owners, and developers to refine backlogs, review designs, and support testing and UAT.

Ideal candidates have 3–5+ years in business analysis, ServiceNow exposure, and strong communication skills. Familiarity with ALM tools and agile methods is required.