ServiceNow BA | Growth, Impact & Balance

Electrosoft; United States; Remote; USD 85.000 - 105.000; Vollzeit

Zusammenfassung

Electrosoft Services, LLC seeks a detail-oriented ServiceNow Business Analyst to bridge business stakeholders and IT, ensuring ServiceNow solutions align with objectives and needs. The ideal candidate brings deep knowledge of ServiceNow platform capabilities, ITSM, ITOM, CSM, HRSD, asset management, CMDB, knowledge management, and service catalog, plus strong communication and stakeholder management.

You will lead requirements sessions, analyze current processes, create requirements and user

Qualifikationen

• Minimum of five (5) years of experience as a Business Analyst, Functional Analyst, or similar role supporting ServiceNow implementations, enhancements, or platform operations.
• Strong experience working with ServiceNow platform capabilities and modules such as IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), HR Service Delivery (HRSD), Asset Management, CMDB, Knowledge Management, and Service Catalog.
• Proven ability in business process analysis, requirements engineering, and creating functional specifications. Excellent communication and stakeholder management skills are essential.
• Possess an active IT-II Non-Critical Sensitive security clearance or a Tier 3 (T3) investigation at the time of proposal submission.

Aufgaben

• Lead requirements-gathering sessions, workshops, and stakeholder interviews to elicit, define, and document business processes and requirements.
• Analyze current-state (“as-is”) business processes and design future-state (“to-be”) workflows leveraging ServiceNow platform capabilities and best practices.
• Create detailed functional requirements, user stories, process flows, and acceptance criteria to support ServiceNow development and configuration activities.
• Conduct gap analyses to identify differences between business requirements and out-of-the-box ServiceNow functionality, recommending scalable and cost-effective solutions.
• Collaborate closely with ServiceNow administrators, developers, solution architects, and technical teams to ensure solutions align with business requirements.
• Support the implementation and enhancement of ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), HR Service Delivery (HRSD), or other platform capabilities, as applicable.
• Develop and execute test strategies, test scripts, and user acceptance testing (UAT) activities to validate solution quality and business readiness.
• Facilitate stakeholder reviews, demonstrations, and training sessions to drive adoption and maximize business value from the ServiceNow platform.
• Provide ongoing functional support, troubleshooting assistance, and process improvement recommendations following implementation.

Kenntnisse

ServiceNow knowledge

ITSM

ITOM

CSM

HRSD

Asset Management

CMDB

Knowledge Management

Service Catalog

Stakeholder management

Requirements engineering

Tools

ServiceNow

Jobbeschreibung

Electrosoft Services, LLC seeks a detail-oriented ServiceNow Business Analyst to bridge business stakeholders and IT, ensuring ServiceNow solutions align with objectives and needs. The ideal candidate brings deep knowledge of ServiceNow platform capabilities, ITSM, ITOM, CSM, HRSD, asset management, CMDB, knowledge management, and service catalog, plus strong communication and stakeholder management.

You will lead requirements sessions, analyze current processes, create requirements and user