ServiceNow Automation Engineer

HireRising; Phoenix (AZ); On-site; USD 105,000 - 155,000; Full time

Job summary

HireRising is seeking a ServiceNow Automation Engineer to design, develop, and continuously improve automation solutions that support our Cloud Center of Excellence (CCoE). This role focuses on building automated workflows, self-service experiences, and integrations with cloud services and governance processes.

You will collaborate with Cloud Engineering, Enterprise Architecture, Security, and Platform Engineering to translate business needs into scalable ServiceNow solutions, implement

Qualifications

• 3+ years hands-on ServiceNow development.
• Experience with workflows, catalogs, and integrations.
• REST/API integrations with enterprise systems.
• Designing employee-facing ServiceNow solutions.
• Understanding ITSM/ITOM processes.
• Ability to translate requirements with stakeholders.
• Strong problem-solving and communication skills.

Responsibilities

• Design, develop, and maintain ServiceNow workflows and integrations.
• Build automated workflows for requests, approvals, and notifications.
• Create self-service experiences for engineering teams.
• Support governance processes and adherence to standards.
• Develop integrations with cloud platforms and CI/CD tools.
• Explore AI-enabled capabilities in ServiceNow.
• Monitor performance and drive continuous improvement.
• Collaborate with Cloud Engineering and other teams.
• Troubleshoot and enhance existing automation.

Skills

ServiceNow development

Flow Designer

REST API

Self-service UI

ITSM/ITOM

Stakeholder collaboration

Troubleshooting

Education

Bachelor's degree in Computer Science

Job description

ServiceNow Automation Engineer/ ServiceNow Developer

Location: Phoenix, AZ, Rochester, MN, and Jacksonville, FL (Within 100 miles)

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Position Summary

We are seeking a ServiceNow Automation Engineer to design, develop, and continuously improve automation solutions that support our Cloud Center of Excellence (CCoE). This role will focus on building automated workflows, self-service experiences, system integrations, and AI-enabled capabilities that simplify how engineering teams interact with cloud services, governance processes, and technical standards.

Key Responsibilities

• Design, develop, configure, and maintain ServiceNow workflows, applications, portals, catalog items, and integrations.
• Build automated workflows for engineering requests, intake, triage, approvals, routing, notifications, and status tracking.
• Develop self-service and employee-facing experiences that make it easier for engineering teams to access services and information.
• Support CCoE governance processes, including architecture reviews, cloud standards, approved patterns, and engineering requests.
• Develop and maintain integrations between ServiceNow, cloud platforms, identity systems, CI/CD tools, knowledge repositories, and enterprise APIs.
• Evaluate and implement AI-enabled ServiceNow capabilities, including AI Search, Now Assist, Virtual Agent, and intelligent workflow automation.
• Create reusable automation components and engineering assets to improve consistency and reduce manual effort.
• Monitor workflow performance and adoption and use metrics and feedback to continuously improve automation solutions.
• Partner with Cloud Engineering, Enterprise Architecture, Security, Platform Engineering, and other technical teams to translate business and engineering requirements into automated solutions.
• Troubleshoot, enhance, and support existing ServiceNow workflows and automation processes.

Required Skills

• 3+ years of hands-on ServiceNow development/engineering experience.
• Strong experience with ServiceNow workflows, Flow Designer, Service Catalog, portals, and automation.
• Experience designing and implementing workflow automation and process orchestration.
• Experience developing REST/API integrations and connecting ServiceNow with enterprise systems.
• Experience building self-service or employee-facing ServiceNow solutions.
• Understanding of ITSM/ITOM processes and enterprise workflow automation.
• Experience working with technical and business stakeholders to translate requirements into automated solutions.
• Strong troubleshooting, analytical, communication, and problem-solving skills.

Preferred Skills

• Experience with ServiceNow Employee Center / Employee Workflows.
• Experience with ServiceNow AI Search, Now Assist, or Virtual Agent.
• Experience with AI-assisted workflow automation or generative AI.
• Experience with cloud platforms such as AWS, Azure, or GCP.
• Understanding of cloud governance and Cloud Center of Excellence (CCoE) environments.
• Experience with BPMN, Pega, Camunda, or similar workflow automation platforms.
• Experience integrating ServiceNow with identity platforms, CI/CD tools, knowledge systems, reporting platforms, and cloud services.
• Experience with ServiceNow REST/SOAP APIs, IntegrationHub, and custom applications.

Education & Experience

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field preferred.
• 3+ years of ServiceNow development and automation experience.
• Experience working in enterprise technology, cloud engineering, platform engineering, or governance environments is a plus.