ServiceNow Architect (TS Clearance)

Intact Technology; Reston (VA); On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

Development opportunities

Flexible PTO

Healthcare plans

401(k) plan

Job summary

Intact Technology is seeking a ServiceNow Architect to lead senior technical delivery, owning solution architecture from design through implementation and ensuring alignment with security requirements and client objectives.

You will mentor engineers, collaborate with project managers and developers, participate in presales, and contribute reusable assets across engagements. TS clearance and onsite work in the Northern Virginia/DMV area are required.

Qualifications

• Must possess a current Top Secret (TS) security clearance.
• Must be willing and eligible to obtain SCI access as required for the role.
• Must be willing to work onsite in a secure SCIF environment five days per week in the Northern Virginia/DMV area.
• 8+ years of ServiceNow development and/or solution architecture experience.
• Broad, deep knowledge of the ServiceNow platform, with advanced expertise in at least one to two ServiceNow product areas.
• ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications.
• Demonstrated experience designing, architecting, and configuring multiple ServiceNow applications and modules.
• Experience architecting complex integrations between ServiceNow and third-party applications.
• Strong understanding of microservices architecture and enterprise integration patterns.
• Experience delivering systems using Agile/Scrum methodologies.
• Demonstrated experience leading major ServiceNow module implementations, including at least two recent implementations in an Architect role.
• Strong communication and client relationship skills, with the ability to communicate complex technical concepts effectively to both technical and non-technical audiences.

Responsibilities

• Partner with Project Managers and delivery teams to achieve client outcomes and deliveran exceptional customer experience.
• Own the technical solution, including overall architecture, ServiceNow configuration strategy, and integration analysis and design.
• Establish technical guidelines, architectural guardrails, and implementation direction to ensure scalable, secure, and maintainable solutions.
• Lead technical discussions with clients and stakeholders, translating complex business requirements into effective platform solutions.
• Support presales solutioning efforts and provide technical review of statements of work.
• Contribute to estimating models, standard work plans, resource plans, and reusable assets that improve delivery consistency and efficiency.
• Mentor and develop junior and mid-level technical team members.
• Participate in recruiting and hiring technical talent.
• Collaborate with technical peers on architecture decisions, prototypes, system designs, and enterprise-level initiatives.
• Provide hands‑on ServiceNow development and configuration support when needed.

Skills

ServiceNow architecture

Client relationships

Agile/Scrum

Leadership

Mentoring

Education

CSA certification

CAD certification

Job description

About Us

At Intact Technology, we are driven by a shared commitment to customer success, employee fulfillment, and meaningful impact. We combine human ingenuity with intelligent tools to deliver smarter solutions, faster outcomes, and exceptional value for our clients and partners.

POSITION TITLE: ServiceNow Architect

CLEARANCE REQUIRED: Top Secret (TS)

About Us

At Intact Technology, we are driven by a shared commitment to customer success, employee fulfillment, and meaningful impact. We combine human ingenuity with intelligent tools to deliver smarter solutions, faster outcomes, and exceptional value for our clients and partners.

We operate in an AI-enabled, outcome-based delivery model, where technology accelerates execution and our teams focus on judgment, problem solving, client impact, and accountability. Success at Intact requires the ability to leverage tools effectively while applying a critical, thoughtful approach to client solutions and delivery outcomes.

Our culture is built around individuality, autonomy, and empowerment, with the freedom to think creatively, act boldly, and make an impact. We support that with a flexible work environment, comprehensive benefits, and continued investment in learning and career growth.

The Role

As a ServiceNow Architect, you’ll provide senior-level technical leadership across complex ServiceNow implementations, owning solution architecture from design through delivery. You’ll establish technical direction, translate complex requirements into scalable solutions, and ensure implementations align with ServiceNow best practices, security requirements, and client objectives.

You’ll serve as a trusted technical advisor to clients and delivery teams while collaborating closely with project managers, developers, and other stakeholders. You’ll also help strengthen Intact’s broader ServiceNow practice through mentoring, solutioning, reusable assets, and continuous improvement.

To Be Successful Here You Will

• Partner with Project Managers and delivery teams to achieve client outcomes and deliveran exceptional customer experience.
• Own the technical solution, including overall architecture, ServiceNow configuration strategy, and integration analysis and design.
• Establish technical guidelines, architectural guardrails, and implementation direction to ensure scalable, secure, and maintainable solutions.
• Lead technical discussions with clients and stakeholders, translating complex business requirements into effective platform solutions.
• Support presales solutioning efforts and provide technical review of statements of work.
• Contribute to estimating models, standard work plans, resource plans, and reusable assets that improve delivery consistency and efficiency.
• Mentor and develop junior and mid-level technical team members.
• Participate in recruiting and hiring technical talent.
• Collaborate with technical peers on architecture decisions, prototypes, system designs, and enterprise-level initiatives.
• Provide hands‑on ServiceNow development and configuration support when needed.

Required Qualifications

• Mustpossess a current Top Secret (TS) security clearance.
• Must be willing and eligible to obtain SCI access as required for the role.
• Must be willing to work onsite in a secure SCIF environment five days per week in the Northern Virginia/DMV area.
• 8+ years of ServiceNow development and/or solution architecture experience.
• Broad, deep knowledge of the ServiceNow platform, with advancedexpertisein at least one to two ServiceNow product areas.
• ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications.
• Demonstrated experience designing, architecting, and configuring multiple ServiceNow applications and modules.
• Experience architecting complex integrations between ServiceNow and third-party applications.
• Strong understanding of microservices architecture and enterprise integration patterns.
• Experience delivering systems using Agile/Scrum methodologies.
• Demonstrated experience leading major ServiceNow module implementations, including at least two recent implementations in an Architect role.
• Strong communication and client relationship skills, with the ability to communicate complex technical concepts effectively to both technical and non-technical audiences.

Preferred Qualifications

• Previous SCI access within the past 24 months is highly preferred.
• Two or more ServiceNow Certified Implementation Specialist (CIS) certifications.
• Relevant ServiceNow micro-certifications.
• ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) certification.
• Candidates who do not currently hold the preferred ServiceNow certifications should be willing to obtain applicable certifications within six months of hire.

Our Talent Vision

• We take ownership in our customers’ success, delivering excellence with purpose and precision, every time.
• We’re passionate about harnessing innovation, data, and the power of AI to create meaningful outcomes that drive transformation for our clients and communities.
• Our people are innovators, thinkers, and problem‑solvers, blending human creativity with cutting‑edge technology to design smarter, faster, more sustainable solutions.
• Our culture values individuality and empowerment. We trust our teams to take initiative, think critically, and use emerging tools like AI to elevate how we work, learn, and deliver value.
• We actively support a healthy blend between work and life and believe that sustainable performance comes from collaboration, curiosity, and continuous improvement.

Our Benefits

• Ongoing personal and professional development opportunities.
• Flexible paid time off, plus 12 paid holidays.
• Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options.
• Qualified 401(k) program.

PHYSICAL DEMANDS

This position is primarily sedentary and requires the ability to maintain focus on computer screens for extended periods. Frequent interaction with team members is necessary to clearly articulate ideas and information. The role involves extensive reading, transcribing, and repetitive hand and wrist motions related to typing and/or using a mouse. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform essential job functions.

WORK ENVIRONMENT

The work is primarily performed on‑site in a professional office environment. This role routinely uses standard office equipment such as computers, and video conferencing technology. Work is typically conducted in a well‑lit, temperature-controlled setting with moderate noise levels.

EQUAL OPPORTUNITY EMPLOYER

Intact is an Equal Opportunity Employer, including protected veterans and individuals with disabilities. We are committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status under applicable law.

DISCLAIMER

This job posting is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all duties, responsibilities, and qualifications required for this role. Nothing in this posting constitutes a contract of employment. Duties and responsibilities may change as business needs evolve.