ServiceNow Architect / Developer – Top Secret Eligible

Improvix Technologies; Washington (District of Columbia); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive pay

401(k) with company match

Paid annual leave

Medical/dental/vision insurance

Life Insurance & disability coverage

Transit benefits

Professional development

Job summary

Improvix Technologies is hiring for a ServiceNow Developer/Architect to design, develop, test, and deploy ServiceNow solutions across ITSM, Service Catalog, and custom apps in a federal program. Depending on experience, roles may be developer or architect-level, with hybrid on-site work in Washington, DC.

The role requires CAD and CIS ITSM, strong JavaScript skills, and Top Secret clearance or sponsorship for clearance.

Qualifications

• Hands-on experience developing and configuring on the ServiceNow platform (5+ years for Developer; 8+ years including lead or architect-level experience).
• ServiceNow Certified Application Developer (CAD).
• At least one Certified Implementation Specialist (CIS) certification — ITSM preferred.
• Strong scripting ability (server-side and client-side JavaScript, Glide APIs, Business Rules, Script Includes).
• Experience building Service Catalog items, workflows, and integrations.
• Familiarity with Agile/Scrum development environments.
• Strong communication skills and the ability to work across technical and functional teams.
• Active Top Secret clearance, or willingness to be sponsored/upgraded to Top Secret.

Responsibilities

• Design, develop, test, and deploy ServiceNow configurations, custom applications, and automated workflows.
• Build advanced Service Catalog items, including catalog client scripts, UI policies, and Flow Designer automations.
• Support ongoing improvements and optimization of core ITSM modules (Incident, Problem, Change, Request, Knowledge Management).
• Design and implement integrations with third-party systems using REST/SOAP web services and IntegrationHub.
• Participate in client calls and technical design discussions, translating business requirements into clear, actionable solutions.
• Execute unit, integration, and regression testing to ensure high-quality, zero-defect deployments.
• Maintain update sets, release documentation, and technical design records.
• Mentor developers and promote ServiceNow best practices across the team (architect-level).
• Oversee release management, peer reviews, and governance/compliance checks (architect-level).
• Identify risks, dependencies, and design gaps early in the development lifecycle.

Skills

ServiceNow development

JavaScript

REST/SOAP

Agile/Scrum

Tools

ServiceNow Platform

Job description

Improvix Technologies is hiring for a ServiceNow Developer/Architect to design, develop, test, and deploy ServiceNow solutions across ITSM, Service Catalog, and custom apps in a federal program. Depending on experience, roles may be developer or architect-level, with hybrid on-site work in Washington, DC.

The role requires CAD and CIS ITSM, strong JavaScript skills, and Top Secret clearance or sponsorship for clearance.