Remote Top Secret ServiceNow CMDB Engineer

Improvix; Washington (District of Columbia); On-site; USD 170,000 - 220,000; Full time

Benefits offered by this job

Competitive compensation

401(k) with company match

Paid leave and benefits

Medical, dental, vision insurance

Life and disability coverage

Transit and commuting benefits

Training and development opportunities

Job summary

Improvix Technologies is hiring a ServiceNow CMDB Engineer for a federal program. This remote-first role requires an active Top Secret clearance or ability to obtain TS clearance, with occasional onsite DC work as needed. You will own Discovery, Service Mapping, and CMDB data quality across on-prem and cloud environments.

Responsibilities include building integrations (IntegrationHub, Service Graph Connectors, REST/SOAP), maintaining CI models, and ensuring data integrity for downstream services.

Qualifications

• 3+ years hands-on ServiceNow experience, including 2+ years on CMDB/Discovery.
• Experience configuring and troubleshooting ServiceNow Discovery – MID Servers and patterns.
• Solid CMDB understanding: CI classes, relationships, reconciliation, and data normalization.

Responsibilities

• Configure, run and tune ServiceNow Discovery with MID Servers, schedules and probes.
• Build and maintain application service maps reflecting CI relationships.
• Troubleshoot discovery gaps and extend coverage across on-premises and cloud.
• Maintain CI class structures and reconciliation rules for clean data sources.
• Design integrations to feed CMDB from external sources (REST/SOAP, IntegrationHub).
• Document models, configurations and governance; provide onsite support in DC when needed.

Skills

ServiceNow CMDB

Discovery

Service Mapping

Data quality

Clear communication

US citizenship

Tools

IntegrationHub

Service Graph Connectors

REST/SOAP

Job description

Improvix Technologies is hiring a ServiceNow CMDB Engineer for a federal program. This remote-first role requires an active Top Secret clearance or ability to obtain TS clearance, with occasional onsite DC work as needed. You will own Discovery, Service Mapping, and CMDB data quality across on-prem and cloud environments.

Responsibilities include building integrations (IntegrationHub, Service Graph Connectors, REST/SOAP), maintaining CI models, and ensuring data integrity for downstream services.