ServiceNow Architect

DirectViz Solutions, LLC; United States; Remote; USD 130,000 - 180,000; Full time

Job summary

Join a rapidly growing government contractor as a ServiceNow Architect, where you will lead the design and development of innovative IT solutions tailored for federal clients. You will play a key role in enhancing the ServiceNow platform through automation, integrations, and maintaining compliance with federal regulations, all while working collaboratively in an Agile team environment.

Benefits

Competitive compensation

Comprehensive medical plans

401k match

PTO accrual

Professional development reimbursement

Corporate-funded technology certifications

Employee recognition and appreciation programs

Qualifications

• 8+ years' experience in ITSM/ITOM and ServiceNow.
• 3+ years with HRSD, EAM, SecOps, GRC, IRM, ITAM modules.
• Hands-on experience with ServiceNow CMDB administration.

Responsibilities

• Lead design and implementation of ServiceNow solutions.
• Automate NIST RMF processes.
• Integrate enterprise tools and cloud services into ServiceNow.

Skills

ServiceNow configuration

ServiceNow customization

Cloud integrations

Agile methodologies

SOAP web services

REST web services

Collaboration

Education

ServiceNow Certified Master Architect

ServiceNow Certified Technical Architect

Tools

ServiceNow

AWS

Azure

Salesforce

Job description

DirectViz Solutions, (DVS) is a rapidly growing government contractor that provides strategic services that meet mission IT needs for government customers. DVS provides innovative information technology solutions to government clients through the knowledge and expertise of our dedicated employees. DVS is an employee-centric employer that provides competitive compensation, comprehensive medical plans, 401k match, PTO accrual, professional development reimbursement, corporate-funded technology certifications, and employee recognition and appreciation programs.

At DVS, we recognize that our employees are our number one resource. If you are a problem-solving people-person, apply today!

Job Description:

We are seeking a highly skilled ServiceNow Architect to support the management and enhancement of a ServiceNow platform. The selected candidate will play a pivotal role in requirements gathering, design, configuration, testing, deployment, and maintenance of ServiceNow modules, including SecOps, Integrated Risk Management (IRM), and Contract Asset Management (CAM). This position will focus on automating NIST Risk Management Framework (RMF) activities while adhering to ServiceNow best practices and maintaining system resiliency.

The scope of this project involves operations and maintenance (O&M), development, modernization, and enhancements (DME) of the platform, integrating enterprise tools and cloud services (e.g., AWS, Azure, Salesforce). The candidate will work in an Agile environment, collaborate with teams, and ensure the platform maintains its Authority to Operate (ATO).

Key Responsibilities:

• Lead the design, development, and implementation of ServiceNow solutions across modules such as SecOps, IRM, and CAM.
• Automate NIST RMF processes and activities to enhance system efficiency and compliance.
• Provide operations and maintenance (O&M) and modernization and enhancement (DME) support for the ServiceNow platform.
• Integrate enterprise tools and cloud services (e.g., AWS, Azure, Salesforce) into the ServiceNow platform.
• Support Agile practices and performance-based deliverables.
• Maintain and expand system support to cover up to 130 systems by year two.
• Ensure the platform's Authority to Operate (ATO) is sustained and compliant with federal requirements.

Required Qualifications:

Minimum of 8 years' experience in ITSM/ITOM with extensive knowledge of ServiceNow configuration and customization.

3+ years of experience with HRSD, EAM, SecOps, GRC, IRM, and ITAM modules.

Demonstrated experience as a technical lead in more than 3 ServiceNow implementations, with at least 2 in federal agencies.

Hands-on experience with ServiceNow Configuration Management Database (CMDB) administration.

Experience implementing web services in ServiceNow, including integrations using jQuery, Java, CMDB, and/or asset management.

ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).

ServiceNow certifications in ITSM, ITOM, or related modules.

Proficiency in ServiceNow scripting, glide, business rules, and client scripts.

Strong knowledge of SOAP and REST web services.

Knowledge of Agile methodologies and performance-based project management.

Demonstrated ability to work collaboratively with diverse teams, including federal agencies.

Experience in cloud integrations (AWS, Azure, Salesforce).

Physical and Mental Qualifications:

• Be able to maintain awareness during scheduled working hours.
• Prolonged periods sitting or standing at desk and working on a computer (mouse and keyboard)
• Able to lift up to 15 pounds.
• Excellent verbal and written communication; good command of the English language
• Execute tasks independently and work as a team.
• Learns and memories routine tasks.
• Strong organizational, grammar, business correspondence, and self-management skills
• Candidates must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodation will be provided for employees with disabilities.
• DVS retains the right to change or assign other duties to this position.

DirectViz Solutions, LLC (DVS) is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant for employment because of race, color, sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.

DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.