ServiceNow Architect

Newlineinfo Corp - IT Services and IT Consulting; United States; Remote; USD 120,000 - 160,000; Part time

Job summary

A leading IT consulting firm is seeking an experienced ServiceNow Architect to lead workshops and drive the future-state platform design. The ideal candidate has over a decade of experience in ServiceNow and a proven track record in facilitating complex design decisions. This contract position offers the opportunity to influence strategy and architecture in a fully remote setting.

Qualifications

• 10+ years of experience in ServiceNow, with at least 5+ years in an Architect or Lead role.
• Proven experience conducting ServiceNow workshops, assessments, and design sessions.
• Exceptional communication, facilitation, and stakeholder engagement skills.

Responsibilities

• Lead and facilitate ServiceNow workshops with business and technical stakeholders.
• Define and articulate the future-state ServiceNow architecture.
• Translate complex business needs into scalable ServiceNow architectural solutions.

Skills

ServiceNow

Communication

Stakeholder engagement

Architectural knowledge

Facilitation

Job description

Position: ServiceNow Architect (Workshops)

Location: Remote

Type: Contract

Overview

We are seeking a ServiceNow Architect who can confidently lead enterprise-level workshops, drive future-state platform design, and guide business stakeholders through strategic decision-making. This role requires someone who can “walk in and own the room,” combining strong communication skills with deep architectural knowledge to shape the long-term ServiceNow roadmap.

Key Responsibilities

• Lead and facilitate ServiceNow workshops with business and technical stakeholders, driving clarity, alignment, and actionable outcomes.
• Define and articulate the future-state ServiceNow architecture, ensuring alignment with organizational goals and industry best practices.
• Translate complex business needs into clear, scalable ServiceNow architectural solutions.
• Serve as a strategic advisor, helping leaders visualize what the platform should become, not just what exists today.
• Partner with implementation teams to ensure delivery aligns with the approved architecture and design strategy.
• Provide guidance on best practices, governance, platform scalability, and integration strategy.
• Communicate complex concepts in a simple, executive-friendly manner.
• Build credibility quickly and lead discussions with confidence, influence, and clarity.

Required Skills & Qualifications

• 10+ years of experience in ServiceNow, with at least 5+ years in an Architect or Lead role.
• Proven experience conducting ServiceNow workshops, assessments, and design sessions.
• Demonstrated ability to create high-level and detailed platform architecture diagrams and documentation.
• Exceptional communication, facilitation, and stakeholder engagement skills.
• Ability to lead organizations through complex design decisions and future-state planning.
• Strong understanding of integrations, workflows, data models, and platform governance.
• Comfortable supporting delivery teams post-workshop for solution validation.

Seniority level

Executive

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting