ServiceNow Architect

Accord Technologies Inc; Charlotte (NC); Hybrid; USD 100,000 - 140,000; Full time

Job summary

A technology consulting firm is looking for a skilled ServiceNow Architect to lead configurations and enhancements of the ServiceNow platform. The candidate will work onsite from day one in a hybrid model and will focus on architecting solutions for CMDB, Service Portfolio Management, and other modules. Strong scripting skills, experience with integrations, and ServiceNow certifications are required. This role involves collaboration with business analysts and technical teams to ensure platform stability and best practices.

Qualifications

• Proven experience as a ServiceNow developer, specifically with SPM and CMDB modules.
• Extensive experience designing, configuring, and customizing ServiceNow applications.
• Strong knowledge of CSDM standards and best practices.

Responsibilities

• Architect, design, configure, and implement ServiceNow modules.
• Customize platform capabilities using scripting, automation, and APIs.
• Develop and manage integrations with external systems.

Skills

ServiceNow development

Scripting (JavaScript, REST APIs, SOAP)

Configuration management best practices

Problem-solving

Excellent communication

Education

ServiceNow certifications (Certified Application Developer, Certified Implementation Specialist)

Tools

SAP Ariba

Cloud platforms (AWS, Azure, Google Cloud)

Job description

Title: ServiceNow Architect

Location: Charlotte, NC (Need Onsite day 1, Hybrid 3 days from office)

Position type: W2 contract

Job Description

We are seeking a highly skilled and experienced Architect ServiceNow SPM to configure and enhance the ServiceNow platform to support enterprise needs.

The ideal candidate will take a leadership role in designing solutions across modules such as CMDB, Service Portfolio Management (SPM), Software Asset Management (SAM), Application Portfolio Management (APM)/EA, ensuring alignment with best practices and organizational standards.

Responsibilities

• Architect, design, configure, and implement ServiceNow modules including CMDB, SPM, SAM, APM/EA.
• Customize and extend platform capabilities utilizing scripting, automation, APIs, and other ServiceNow development best practices.
• Develop and manage integrations with external systems such as SAP Ariba, cloud platforms, messaging systems, and other enterprise tools.
• Implement and maintain CMDB health and accuracy through normalization, reconciliation, and data certification processes.
• Map and enforce CSDM (Common Service Data Model) standards across all modules and business services to ensure data consistency and best practices.
• Support the creation, execution, and validation of test cases for UAT, SIT, and production releases.
• Collaborate closely with architects, business analysts, and client SMEs to gather requirements and propose scalable technical solutions.
• Develop comprehensive technical documentation, runbooks, deployment guides, and support materials.
• Provide technical guidance and mentorship to junior developers, ensuring adherence to architectural standards and coding best practices.
• Participate in deployment planning, cutover activities, and post-go-live stabilization to ensure smooth transitions and ongoing platform stability.

Requirements

• Proven experience as a ServiceNow developer, with strong knowledge of SPM, CMDB modules.
• Extensive experience designing, configuring, and customizing ServiceNow applications.
• Strong scripting and automation skills (JavaScript, REST APIs, SOAP, etc.).
• Experience with integrations involving third-party systems such as cloud services and enterprise applications.
• Knowledge of CSDM standards and best practices for configuration management.
• Strong problem‑solving skills and attention to detail.
• Excellent communication skills with ability to collaborate across technical and business teams.
• ServiceNow certifications (e.g., Certified Application Developer, Certified Implementation Specialist, or other relevant certifications) are highly desirable.

Preferred, But Not Required

• Experience with cloud platforms (AWS, Azure, Google Cloud) integration.
• Familiarity with ServiceNow’s Orchestration and automation capabilities.
• Knowledge of enterprise architecture and ITSM best practices.