ServiceNow Architect*

San Bernardino County; San Bernardino (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

San Bernardino County's Innovation and Technology Department is seeking an experienced ServiceNow Architect to lead the design, development, and implementation of enterprise ServiceNow solutions. This role translates complex business requirements into scalable, secure technical solutions that leverage the full capabilities of the ServiceNow platform.

The Enterprise Systems Engineer will collaborate closely with business stakeholders and IT teams to deliver innovative solutions that improve

Qualifications

• Four years of hands-on experience in an enterprise systems management environment designing, developing, or implementing the ServiceNow platform.
• Designing ServiceNow solutions, data models, workflows, and applications.
• Experience with ServiceNow modules including ITSM, ITOM, ITFM, HRSD, PPM and SPM.
• Experience with ServiceNow integrations using REST, SOAP, and other protocols.

Responsibilities

• Lead design, development, and implementation of enterprise ServiceNow solutions.
• Translate complex business requirements into scalable technical designs.
• Collaborate with stakeholders and technical teams to ensure alignment with enterprise standards.

Skills

ServiceNow architecture

Enterprise systems engineering

Stakeholder collaboration

Education

Bachelor's degree in Computer Science, Engineering, or related field

Experience substitution: Bachelor's may substitute for 1 year of experience

Tools

ServiceNow Platform

REST APIs

SOAP APIs

ITSM

ITOM

HRSD

PPM

SPM

Job description

The Innovation and Technology Department is seeking an experienced ServiceNow Architect* to lead the design, development, and implementation of enterprise ServiceNow solutions. This position will play a key role in translating complex business requirements into scalable, secure, and innovative technical solutions that leverage the full capabilities of the ServiceNow platform.

The ServiceNow Architect will collaborate closely with business stakeholders, technical teams, and organizational leadership to develop solutions that support business objectives, improve operational efficiency, and follow ServiceNow best practices and enterprise standards.

*Official job title: Enterprise Systems Engineer; for more detailed information, view the Enterprise Systems Engineer job description.

ABOUT THE DEPARTMENT

The Innovation and Technology Department is San Bernardino County's primary technology service provider entrusted with managing and safeguarding the County’s enterprise mission critical systems and infrastructure. It is our goal to empower the County through innovation and enterprise solutions that promote progress through technology and provide transparency and mobility that enable staff to focus on addressing and resolving issues toward the progress of the County’s mission, ensuring continued success. Learn more about our initiatives in IT's Strategic Plan.

EXCELLENT BENEFITS

To review job-specific benefits, refer to: Summary of Benefits and the Memoranda of Understanding (MOU).

CONDITIONS OF EMPLOYMENT

Pre-Employment Process: Candidates must successfully pass a background check and a job-related physical exam, including a drug test, prior to employment.

Availability: Incumbents may occasionally work evening and weekend hours. Some overtime, on-call support, or call back work may be required.

Sponsorship: San Bernardino County is unable to consider candidates who require Visa Sponsorship at time of application or in the future. Candidates must be able to present their legal right to work in the United States at the time of employment.

EXPERIENCE

Four (4) years of full-time equivalent hands-on experience in an enterprise systems management environment designing, developing, or implementing the ServiceNow platform.

Qualifying experience must include:

• Designing ServiceNow solutions, data models, workflows, and applications.
• Architecting and implementing complex ServiceNow solutions in enterprise environments.
• Experience with ServiceNow modules including ITSM, ITOM, ITFM, HRSD, PPM and SPM.
• Experience with ServiceNow integrations using REST, SOAP, and other protocols.
• Troubleshooting and optimizing ServiceNow platform performance, scalability, and reliability.

-AND-

EDUCATION

Thirty (30) semester (45 quarter) units of completed courses from an accredited college or university in programming, computer science, software engineering, or a related field.

Substitution: A completed Bachelor's Degree from an accredited college or university in programming, computer science, software engineering, or related field may substitute for one (1) year of the required experience.

Qualifying degrees and coursework must be conferred by institutions accredited by an accrediting body recognized by the U.S. Department of Education. Degrees earned outside the United States must be accompanied by an evaluation from a recognized credential evaluation service verifying U.S. equivalency.

The ideal candidate will possess extensive experience architecting and implementing complex ServiceNow solutions in an enterprise environment and demonstrate strong knowledge of ServiceNow platform capabilities, integrations, development practices, and security principles. The successful candidate will also have excellent analytical, problem-solving, communication, and stakeholder management skills, with the ability to translate complex business needs into practical technical solutions.

Examination Procedure

There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience and skills, as only the most highly qualified applicants will be referred to the Department.

Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA)

San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, dedicated to ensuring equal employment opportunities for all employees and applicants.

ADA Accommodation

If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form (Download PDF) within one week of the recruitment filing deadline.

Veterans' Preference

Eligible veterans, their spouses, or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the Veterans' Preference Policy.

For more important details, review the Applicant Information and County Employment Process.