Supervising Automated Systems Analyst I

SAN-Bernardino-Count; California (MO); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

San Bernardino County is seeking a Supervising Automated Systems Analyst I to oversee networked information systems and distribute PCs and devices. The role may supervise a technical staff and work with endpoint systems such as desktops and printers.

Ideal candidates have experience in IT service management, asset tracking, and vendor coordination, with strong problem-solving and customer-service skills. Background checks apply.

Qualifications

• Two years of full-time experience supporting computer applications.
• Experience with Microsoft Word, Excel, and PowerPoint; proficiency with networked desktops and file/print servers.
• Experience supervising or leading technical staff in IT operations or help desk environments.
• Knowledge of IT service management practices, SLAs, ticket tracking, and customer support.

Responsibilities

• Evaluate, modify, implement, and oversee complex networked computer systems and devices.
• Assist IT service desk manager with SLAs, asset inventory, and Help Desk tracking.
• Coordinate hardware deployments, upgrades, and migrations; advise on hardware and software solutions.

Skills

Office suite

Active Directory

Networked desktops

Help desk support

Customer service

Troubleshooting

IT service management

Education

30 college units in IT

MCSE / MCSA / CCNA / CompTIA A+

Tools

PowerPoint

Excel

Job description

San Bernardino County is recruiting for Supervising Automated Systems Analysts I to manage networked information systems, functions, and services. Duties include evaluation, modification, implementation and oversight of complex networked computer systems and the distribution of PCs and other devices. Additionally, incumbents may supervise a technical staff, manage and maintain endpoint systems such as desktops, printers and various user based devices. This position will assist the IT service desk manager in maintaining service level agreements, asset inventory, and Help Desk tracking and support; determine departmental information technology (IT) needs, such as hardware requirements and capabilities; and recommend resolutions for hardware, software and network conflicts.

For a more comprehensive listing of job duties for this classification, please refer to the Supervising Automated Systems Analyst I job description.

The eligible list established from this recruitment may be used to fill future vacancies throughout the County.

EXCELLENT BENEFITS

To review job-specific benefits, refer to: Summary of Benefits Teamsters Memoranda of Understanding

CONDITIONS OF EMPLOYMENT

Pre-Employment Process: Prior to appointment, applicants must successfully pass a background check, which includes fingerprinting and a job-related medical exam.

Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Candidates must be able to present their legal right to work in the United States at the time of employment.

REQUIRED EXPERIENCE

• Two (2) years of full-time equivalent experience, within the last five (5) years, supporting computer applications (i.e., troubleshooting; assisting and instructing end-users on effective use; resolving problems).
• Experience must include proficiency with Microsoft Word, Excel, and PowerPoint use and experience with the following advanced functions: supporting Microsoft networked desktops; maintaining and supporting networking functions; supporting user access to file and print servers; utilizing Active Directory; coordinating migrations/upgrades; and assisting users with computer applications and desktop/helpdesk support.

REQUIRED EDUCATION

Thirty (30) semester (45 quarter) units of completed, college level coursework from accredited college or university in Information Technology OR Certification as Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Systems Administrator (MCSA), CompTIA A+, or Cisco Certified Network Administrator (CCNA) certification.

Education Substitution: One (1) year of additional qualifying experience may substitute for the required education or certificate.

Qualifying degrees and coursework must be conferred by institutions accredited by an accrediting body recognized by the U.S. Department of Education. Degrees earned outside the United States must be accompanied by an evaluation from a recognized credential evaluation service verifying U.S. equivalency.

The ideal candidate will possess:

• Experience supervising or leading technical staff in an IT operations, service desk, or systems support environment.
• Experience managing enterprise endpoint systems, including computers, printers, mobile devices, and other user-facing technology.
• Knowledge of IT service management practices, including service level agreements, help desk operations, ticket tracking, and customer support.
• Experience with IT asset management, hardware deployment, inventory tracking, and technology lifecycle management.
• Experience evaluating IT needs and recommending hardware, software, and network solutions.
• Strong knowledge of networked computer systems and experience troubleshooting hardware, software, and network-related issues.
• Strong analytical, problem-solving, communication, and customer service skills.

Examination Procedure:

There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience and skills, as only the most highly qualified applicants will be referred to the Department.

Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA):

San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, dedicated to ensuring equal employment opportunities for all employees and applicants.

ADA Accommodation:

If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form (Download PDF) within one week of the recruitment filing deadline.

Veterans' Preference:

Eligible veterans, their spouses, or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the Veterans' Preference Policy.

For more important details, review the Applicant Information and County Employment Process