ServiceNow Architect

General Dynamics Information Technology; Rockville (MD); Hybrid; USD 121,000 - 201,000; Full time

Job summary

General Dynamics Information Technology (GDIT) seeks a ServiceNow Architect to support NIH/NIAID in the BPIMB SNSS program. You will design, govern, and oversee enterprise ServiceNow architecture across ITSM, ITOM, CMDB, SecOps/VR, and integrations.

This role requires deep ServiceNow expertise, strong systems engineering and the ability to lead technical direction in a federal environment, with hybrid work options and Rockville, MD as the location.

Qualifications

• Bachelor’s degree or equivalent experience.
• 8+ years of experience as a Systems Architect or Enterprise Architect.
• ServiceNow certifications (CSA, CAD, CIS - ITSM, ITOM, CMDB, SecOps, VR, or Architect).
• Extensive hands‑on experience architecting enterprise solutions on ServiceNow.
• Deep knowledge of ServiceNow architecture, CSDM, scripting, integrations.
• Experience designing scalable architecture across ITSM/ITOM/CMDB/SecOps-VR.

Responsibilities

• Lead the design, architecture, and implementation of NIAID’s enterprise ServiceNow platform.
• Establish system information requirements and translate into platform-wide architecture.
• Ensure architecture meets enterprise standards and NIH/NIAID compliance.
• Design solutions supporting cross-functional needs, integrations and module expansion.
• Govern configuration and custom development for best practices and upgrade readiness.
• Oversee decisions for ITSM, ITOM, CMDB, SecOps/VR, Discovery, and service mapping.
• Provide daily direction to developers, admins, analysts, and integration engineers.
• Define technical roadmaps and modernization sequencing.
• Review data models, APIs, CMDB design, and cross-system interoperability.
• Collaborate with federal leadership to define requirements and validate designs.
• Maintain architectural documentation and governance artifacts.
• Ensure security, privacy, accessibility (508), coding and configuration standards.
• Lead platform upgrade preparations and release readiness assessments.

Skills

Architecture Frameworks

ServiceNow Platform

ServiceNow Platform Architecture

Education

Bachelor’s degree or equivalent

Job description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

MBI (T2)

Job Family:

IT Infrastructure and Operations

Job Qualifications:

Skills:

Architecture Frameworks, ServiceNow Platform, ServiceNow Platform Architecture

Certifications:

None

Experience:

8 + years of related experience

US Citizenship Required:

No

Job Description:

GDIT is seeking a ServiceNow Architect to support the National Institutes of Health (NIH), National Institute of Allergy and Infectious Diseases (NIAID) under the Business Process and Information Management Branch (BPIMB) ServiceNow Support Services (SNSS) program.

In this role, you will serve as the senior technical architect responsible for designing, governing, and overseeing NIAID’s enterprise ServiceNow platform architecture across ITSM, ITOM, Security Operations, Vulnerability Response (VR), CMDB, Integration Hub, and related applications.

The ServiceNow Architect ensures all architectural solutions meet enterprise standards, support future scalability, comply with NIH/NIAID governance requirements, and integrate seamlessly across cross‑functional systems. This role is highly technical and strategic, requiring deep ServiceNow expertise, strong systems engineering knowledge, and the ability to lead technical direction across a complex federal environment.

Other responsibilities will include:

• Lead the design, architecture, and implementation of NIAID’s enterprise ServiceNow platform and related workflows.
• Establish system information requirements and translate them into platform‑wide architecture, data models, integration standards, and governance approaches.
• Ensure platform architecture meets Agency enterprise architecture, open systems architecture standards (OSI, ISO models), and NIH/NIAID compliance requirements.
• Design sustainable solutions that support present and future cross‑functional needs, integrations, and module expansion.
• Govern configuration and custom development to ensure alignment with best practices, maintainability, and upgrade readiness.
• Oversee architectural decisions for ITSM, ITOM, CMDB, SecOps/VR, WSD, integrations, catalog design, discovery, and service mapping.
• Lead analysis and resolution of complex workflow, organizational, and system planning challenges.
• Provide technical guidance, daily direction, and oversight to developers, administrators, analysts, and integration engineers.
• Define technical roadmaps, sequencing of modernization initiatives, and architectural standards.
• Review and validate data models, integration patterns, API specifications, CMDB design, and cross‑system interoperability.
• Collaborate with federal leadership and stakeholders to define requirements, review designs, validate solutions, and ensure architectural quality.
• Maintain architectural documentation, system baselines, diagrams, interface inventories, and configuration governance artifacts.
• Ensure compliance with security, privacy, accessibility (508), coding, and configuration standards.
• Lead platform upgrade preparations, release planning, and architectural readiness assessments.

Required Qualifications and Skills:

• Bachelor’s degree (or equivalent experience).

• 8+ years of experience as a Systems Architect, Enterprise Architect, or similar role.

• ServiceNow certifications (CSA, CAD, CIS - ITSM, ITOM, CMDB, SecOps, VR, or Architect).

• Extensive hands‑on experience architecting and delivering enterprise solutions on the ServiceNow platform.

• Deep knowledge of ServiceNow architecture, common service data model (CSDM), application design, scripting, tables, integrations, and platform constraints.

• Experience designing scalable architecture across multiple modules (ITSM, ITOM, CMDB, SecOps/VR, Discovery, Service Mapping).

• Expertise with REST/SOAP integrations, MID Servers, API orchestration, and enterprise interoperability patterns.

• Strong understanding of OSI/ISO models, open systems standards, and agency enterprise architecture frameworks (as required by LCAT).

• Ability to analyze technical workflows, system behaviors, and organizational requirements to design corrective solutions.

• Experience supervising technical teams or providing daily direction to engineering staff.

• Experience working in Agile environments with structured release and change management.

• Strong communication, documentation, and stakeholder engagement skills.

• Ability to obtain and maintain NIH Public Trust.

Desired Skills:

• Experience integrating ServiceNow with enterprise security tools (Splunk, Tenable, Defender, Azure AD).
• Experience with enterprise architecture modeling, system diagrams, interface inventories, and configuration governance.
• Experience in federal health IT, NIH, or other regulated environments.
• Familiarity with security operations workflows, vulnerability response processes, and compliance frameworks (FISMA, NIST 800‑53).
• Experience leading data migration, transformation mapping, CSDM alignment, discovery design, or service mapping modernization.
• Experience supporting modernization initiatives, roadmap development, and architectural reviews.

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

The likely salary range for this position is $148,750 - $201,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Hybrid

Work Location:

USA MD Rockville

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

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