ServiceNow Application Programmer/Developer

General Dynamics Information Technology; Rockville (MD); Hybrid; USD 124,000 - 132,000; Full time

Benefits offered by this job

AI career tool

Mobility support

Benefits & 401K

Military-friendly culture

Job summary

General Dynamics Information Technology (GDIT) is seeking a ServiceNow Developer to support NIH/NIAID within the SNSS program. You will design, develop, test, and enhance ServiceNow applications, workflows, and integrations for large enterprise environments.

Responsibilities include analyzing requirements, translating designs into high-quality software, preparing technical and user documentation, and delivering solutions that meet objectives under BI/M governance.

Qualifications

• Bachelor’s degree or equivalent experience.
• 6+ years of experience in ServiceNow development or related fields.
• Active ServiceNow certification (CSA, CAD, CIS – ITSM, SecOps, VR).
• Hands-on ServiceNow development experience with scripting, workflows and custom apps.
• Strong JavaScript skills within ServiceNow.
• Experience building and testing ServiceNow components and integrations.
• Ability to document technical material and release notes.
• Experience with relational databases and large-scale DBMS concepts.
• Familiarity with Agile and release management.

Responsibilities

• Analyze functional business requirements for ServiceNow modules (ITSM, ITOM, CMDB, SecOps, VR).
• Translate specs into ServiceNow configuration and development solutions.
• Develop flow diagrams, data maps, process flows, and detailed technical docs.
• Build/extend ServiceNow components: script includes, business rules, client scripts, UI actions, catalog items, integrations.
• Test, debug, and refine solutions for quality and performance.
• Create program-level and user documentation for supported applications.
• Ensure solutions comply with NIH/NIAID architecture standards and governance.

Skills

Functional Requirements

Integration Development

ServiceNow Platform

Systems Design

Education

Bachelor’s degree

Job description

Type of Requisition

Regular

Clearance Level Must Currently Possess

None

Clearance Level Must Be Able to Obtain

None

Public Trust/Other Required

MBI (T2)

Job Family

Software Engineering

Job Qualifications

Skills: Functional Requirements, Integration Development, ServiceNow Platform, Systems Design

Certifications: None

Experience: 6 + years of related experience

US Citizenship Required: No

Job Description

GDIT is seeking a ServiceNow Developer to support the National Institutes of Health (NIH), National Institute of Allergy and Infectious Diseases (NIAID) under the Business Process and Information Management Branch (BPIMB) ServiceNow Support Services (SNSS) program.

In this role, you will design, develop, test, and enhance ServiceNow applications, workflows, integrations, and platform capabilities that support NIAID’s mission. You will analyze functional requirements, translate design specifications into high quality software, develop flow diagrams, implement solutions, perform debugging, and prepare user and program documentation.

This position requires strong hands‑on ServiceNow development experience, solid scripting skills, and the ability to deliver complex software that meets design objectives in a large enterprise environment.

Other responsibilities will include

• Analyze functional business requirements for ServiceNow modules including ITSM, ITOM, CMDB, SecOps, Vulnerability Response, and custom applications.
• Translate functional and technical specifications into ServiceNow configuration and custom development solutions.
• Develop logic flow diagrams, workflow designs, data maps, process flows, and detailed technical documentation.
• Build and enhance ServiceNow components such as script includes, business rules, client scripts, UI actions, UI policies, Flow Designer flows, Integration Hub actions, catalog items, and custom applications.
• Test, debug, and refine ServiceNow solutions to ensure quality, performance, and alignment with requirements.
• Develop and maintain both program level and user level documentation for supported applications.
• Enhance software to improve efficiency, reduce operating time, and support continual service improvement objectives.
• Ensure developed solutions comply with NIAID and NIH architecture standards, accessibility requirements, security controls, and configuration governance processes.
• Provide technical direction to team members to ensure deadlines are met.
• Participate in sprint activities, design reviews, code reviews, release readiness checkpoints, and other lifecycle processes.
• Support integration development with enterprise tools using REST, SOAP, and MID Server patterns.
• Work closely with architects, administrators, analysts, and federal stakeholders to validate requirements and ensure successful implementation.

Required Qualifications and Skills

• Bachelor’s degree (or equivalent experience).
• 6 or more years of experience in ServiceNow application programming, software development, or information systems design in a large computer-based environment.
• Active ServiceNow certification, such as CSA, CAD, CIS – ITSM, SecOps, VR.
• Advanced hands‑on ServiceNow development experience, including configuration, scripting, workflow development, or custom application creation.
• Strong scripting skills including JavaScript used within ServiceNow.
• Experience building and testing ServiceNow components such as business rules, client scripts, script includes, workflows, catalog items, integration components, and data transformations.
• Experience debugging software, resolving defects, and refining solutions for optimal performance.
• Experience preparing technical documentation, user documentation, program documentation, and release materials.
• Experience working with relational databases or large‑scale DBMS concepts.
• Experience developing complex software to satisfy detailed design specifications.
• Familiarity with Agile development practices and structured release management.
• Strong communication and collaboration skills.
• Ability to obtain and maintain NIH Public Trust.

Desired Skills

• Experience developing integrations with enterprise systems using REST, SOAP, or MID Servers.
• Experience with ServiceNow Flow Designer or Integration Hub.
• Experience developing ServiceNow reporting, dashboards, and Performance Analytics widgets.
• Familiarity with SecOps, VR, CMDB modeling, discovery patterns, or service mapping.
• Experience supporting federal health IT or NIH environments.
• Experience with source control tools and CI/CD practices for ServiceNow.

GDIT IS YOUR PLACE

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award‑winning culture of innovation and a military‑friendly workplace

OWN YOUR OPPORTUNITY

Explore a career in software development at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.

The likely salary range for this position is $124,093 - $132,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours

40

Travel Required

Less than 10%

Telecommuting Options

Hybrid

Work Location

USA MD Rockville

Total Rewards at GDIT

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post‑tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long‑term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans