SERVICENOW ARCHITECT

General Dynamics Information Technology; Fort Wayne (IN); On-site; USD 159,000 - 216,000; Full time

Benefits offered by this job

Full-flex work week

401K with company match

Comprehensive health and wellness

Internal mobility team

Paid education and certifications

Cutting-edge technology

Paid vacation and holidays

Job summary

General Dynamics Information Technology is seeking a seasoned ServiceNow Architect to design, develop, and maintain our ServiceNow platform, ensuring efficient ITSM processes and an improved user experience for mission-critical environments.

The role requires a Bachelor's in engineering, 15+ years of experience, active Secret clearance with the possibility of Top Secret with SCI, and ITIL 4 Foundation certification within 9 months; Security+ or CASP+ or CCSP or Cloud+ or CSSLP is desirable.

Qualifications

• Bachelor's degree in engineering required.
• Active Secret clearance with ability to obtain Top Secret with SCI.
• ITIL 4 Foundation certification within 9 months; Security+ or CASP+ or CCSP or Cloud+ or CSSLP.

Responsibilities

• Designs, develops, and maintains ServiceNow platform to ensure efficient ITSM processes and enhance the overall user experience.
• Designs, develops, and customizes ServiceNow applications, modules, and integrations to meet business needs.
• Creates and configures workflows, business rules, UI policies, and notifications.
• Collaborates with cross-functional teams to ensure seamless integration with other systems.
• Troubleshoots and resolves issues related to ServiceNow functionality.
• Supports ServiceNow integrations using REST, SOAP, JSON, and other relevant protocols.

Skills

ServiceNow design & customization

ITSM processes

Cross-functional collaboration

Education

Bachelor's Degree in Engineering

Master's Degree

Tools

ServiceNow Platform

REST/SOAP/JSON integrations

Job description

Job Description

USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. SCITLS will be a key component that will ensure mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.

SERVICENOW ARCHITECT

• Designs, develops, and maintains ServiceNow platform to ensure efficient ITSM processes and enhance the overall user experience.
• Designs, develops, and customizes ServiceNow applications, modules, and integrations to meet business needs.
• Creates and configures workflows, business rules, UI policies, and notifications.
• Collaborates with cross-functional teams to ensure seamless integration with other systems.
• Troubleshoots and resolves issues related to ServiceNow functionality.
• Supports ServiceNow integrations using REST, SOAP, JSON, and other relevant protocols.

WHAT YOU'LL NEED TO SUCCEED:

• Requires a Bachelors Degree in Engineering discipline, 15+ years of experience
• Masters Degree is desired
• Security Clearance Level: Must have an active Secret clearance with the ability to obtain a Top Secret with SCI clearance.
• Required Certifications: ITIL 4 Foundation within 9 months of start; Security + or CASP+ or CCSP or Cloud+ or CSSLP
• Location: Offutt AFB, NE

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

#SCITLS

The likely salary range for this position is $159,375 - $215,625. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans