ServiceNow Architect

WorkScoop; Denver (CO); Hybrid; USD 126,000 - 164,000; Full time

Job summary

The Social Security Administration is seeking an IT Specialist (Information Technology Management, 2210) under Direct Hire Authority. This GS-15 role requires specialized IT experience, including mainframe/storage administration, and is open to U.S. citizens.

Locations include Denver, CO and other sites; telework eligible with onsite requirement of 75% of duty time. This is a full-time permanent appointment with a salary range of $126,384–$164,301 per year.

Qualifications

• Demonstrate core IT competencies: detail orientation, customer service, oral communication and problem solving.
• Specialized IT experience at GS-14 level or above in IT with mainframe storage infrastructure knowledge.
• Experience can be shown by paid/unpaid duties or intensive training.
• Resume must clearly document qualifications and hours worked.

Responsibilities

• Applications submitted will be pooled for selection as positions become available.
• Vacancies may be filled for up to 6 months after closing date.
• Positions may involve AI-related duties where applicable.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

Summary

IT Specialist positions are being filled through the Office of Personnel Management's delegated Direct Hire Authority, open to all U.S. citizens. Selections made under this bulletin will be processed as new appointments to the civil service. Current civil service employees would, therefore, be given new appointments to the civil service. Under the provisions of the Direct Hire Authority, Veterans Preference and the "Rule of Many" do not apply.

IT Specialist positions are being filled through the Office of Personnel Management's delegated Direct Hire Authority, open to all U.S. citizens. Selections made under this bulletin will be processed as new appointments to the civil service. Current civil service employees would, therefore, be given new appointments to the civil service. Under the provisions of the Direct Hire Authority, Veterans Preference and the "Rule of Many" do not apply.

Overview

Help: Accepting applications. Open 03/09/2026 to 09/04/2026.

Location: Few vacancies in the following locations: Denver, CO; Urbana, MD; Woodlawn, MD; Durham, NC; Wilkes Barre, PA.

Work site options: Telework eligible Yes—as determined by the agency policy; employees are required to be onsite 75% of duty time. Remote job No. Relocation expenses reimbursed No. Salary $126,384 - $164,301 per year. GS-14 Base Salary Only -- See Additional Information for salary range by location. Pay scale & grade: GS 15. Promotion potential None. Work schedule Full-time - Flex Time. Travel Required Not required. Appointment type Permanent. Occupations and job series: 2210 Information Technology Management. Supervisory status No. Federal service type: This job is in the Competitive Service. Represented by a union No. Drug test No. Security clearance Not Required. Position sensitivity and risk: Critical-Sensitive (CS)/High Risk.

Background check

• Suitability/Fitness

Financial disclosure required Yes. Some jobs require financial disclosure to identify conflicts of interests.

Announcement number SSA-12903720-DHA-26-CIO Control number 860204700. This job is open to the public: U.S. Citizens, Nationals or those who owe allegiance to the U.S. Career transition (CTAP, ICTAP, RPL). Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants. Clarification from the agency: All U.S. Citizens.

Duties

• This announcement serves as public notice. Applications submitted be placed into a pool and will remain on file for selection as positions become available.
• Vacancies may be filled for up to 6 months after the closing date of this announcement. Applicants may not receive notifications of referral status until the full 6-month eligibility period has elapsed.
• Positions filled with applications from this pool will be placed into positions where Artificial Intelligence duties occupy the majority of the work performed.

Requirements

• U.S. Citizenship required
• Selective Service Registration, if applicable (www.sss.gov)
• Fingerprinting and background and/or security investigation may be required
• Job offers are contingent on fingerprinting and background / security investigation results
• Selectees may be required to serve a 1 year probationary period
• Relocation expenses will not be paid
• All qualification requirements must be met by the closing date of the announcement
• Candidates will not be hired based on their race, sex, color, religion or national origin.

Qualifications

Resumes exceeding two pages in length will not be considered, please visit the new resume guidance for more information. READ ALL SECTIONS OF THIS ANNOUNCEMENT IN THEIR ENTIRETY. THIS INFORMATION IS CRUCIAL TO SUBMITTING A SUCCESSFUL APPLICATION.

To qualify for the 2210 IT Specialist series you must demonstrate the following competencies. Experience must be IT related but may be demonstrated by paid or unpaid duties and/or completion of specific, intensive training (for example, IT certification), as appropriate.

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; know about available products and services; and is committed to providing quality products and services.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

In addition, to qualify for this GS-15 position you must have specialized experience at or equivalent to the GS-14 level or above, which is in or related to the work of the position to be filled, that has equipped you with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Such experience must primarily consist of work that involves mastery of the implementation of a mainframe high availability storage infrastructure and expert data storage administration skillsets including: backup/recovery, disaster and cyber resilience, storage maintenance, and storage operation.

PLEASE NOTE: Specialized Experience is REQUIRED and must be explicitly documented/described in your resume or you will be disqualified from further consideration.

Qualification standards and additional information for this position can be found here: http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/.

Education: This position does not have an educational requirement. Education cannot be substituted for Specialized Experience.

Additional selections may be made for this vacancy six months from the closing date of this announcement. This Direct Hire announcement may be used to fill the same or similar position in another office.

Salary ranges by location:
Denver $164,956 - $197,200
Durham $154,492 - $197,200
Urbana $169,279 - $197,200
Wilkes-Barre $147,945 - $192,331
Woodlawn $169,279 - $197,200

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Required Documents

• Your resume showing work schedule, hours worked per week, dates of employment and duties performed.
• Other documents supporting qualifications and/or preference, if applicable.

Resumes exceeding two pages will not be considered. To be considered your resume must:

• clearly demonstrate your qualifications for this position and
• include your contact information

We recommend using a clear, easy-to-read format and focusing on information most relevant to the job announcement.

INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP)

ICTAP provides eligible displaced federal competitive service employees with selection priority for competitive service vacancies. To receive selection priority, you must meet the requirements for the Well Qualified Category. Well-qualified is defined as having knowledge, skills, and abilities that clearly exceed the minimum qualification requirements for the position. Candidates must also provide:

• proof of eligibility with your application. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation Notice of Personnel Action (SF-50); and
• proof of your most recent performance rating of at least "fully successful" (Level III) or equivalent.

For more information visit http://www.opm.gov/rif/employee_guides/career_transition.asp.

Veteran's preference does not apply under this Direct Hire Authority for these positions.

Program Details

The Social Security Administration's technology team plays a vital role in supporting the agency's mission to serve millions of Americans. We are responsible for the strategic planning, implementation, operation, and maintenance of the agency's computer systems and enterprise information technology infrastructure. Our team is dedicated to designing, building, testing, and delivering innovative technology solutions that ensure uninterrupted, 24/7 availability of critical services to the public.

Additional Information

Information copying or copying from the vacancy announcement or rating criteria will not be considered. If this occurs, you may be found ineligible.

Job Tags and Hiring Conditions

• Application Status: Availability will change throughout the open period.
• Criminal history inquiries, Equal Employment Opportunity (EEO) Policy, Financial suitability, New employee probationary period, Privacy Act Reasonable accommodation policy, Selective Service Signature and false statements, Social security number request.

Additional Locations

Wilkes Barre, PA