ServiceNow Architect

Socket.dev; Dallas (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Homecare Homebase, a Hearst subsidiary, seeks a ServiceNow Platform Architect to lead architecture and governance across the ServiceNow stack in a healthcare software environment.

You will align platform strategy with business goals, drive architectural controls, and guide platform delivery across ITSM, ITOM, and CSM initiatives. This role emphasizes collaboration, scalability, and secure cloud-based solutions.

Qualifications

• Bachelor degree in Computer Science, Engineering, Math or related field or equivalent experience.
• 3+ years as a ServiceNow Platform Architect with hands-on delivery experience.
• Experience mapping business requirements to Technical Solutions for ServiceNow modules.
• Strong knowledge of ITSM, ITOM, CSM and Portfolio Management.
• Ability to design governance, security controls and platform roadmaps.

Responsibilities

• Creates and maintains a detailed view of current ServiceNow architecture.
• Aligns platform capabilities to business strategy and roadmaps.
• Leads Platform Support in applying best practices and governance.
• Analyzes impacts of new requirements and manages integrations.
• Oversees cross-team collaboration on platform delivery and upgrades.

Skills

Enterprise Security

IT Service Management

ServiceNow Administration

ServiceNow Development

JavaScript / Web tech

Performance Analytics

Integration Hub

REST / GraphQL

Communication skills

Mobile UI tooling

Education

Bachelor's degree in Computer Science / Engineering / Math or related

Certified System Administrator

Certified Application Developer

IT Service Management certifications

CIS - IT Service Management

CIS - Customer Service Management

CIS - Project Portfolio Management

Tools

ServiceNow Platform

Integration Hub

GraphQL

REST APIs

Job description

About Us

Homecare Homebase, a subsidiary of Hearst Corporation is a market leader in healthcare software development providing mobile cloud-based solutions for clinical, operational, and financial improvement of homecare and hospice agencies throughout the United States. Our software enables real time solutions for wireless information exchange and communication between office staff, field staff, and physicians.

Our success is fueled by our talented technology teams that are driven by their passion to make a difference in patient care. Our employees work in a culture that is guided by values of caring, action, respect, excellence, and smile (a positive attitude). If you want to work in a role where your skills have a direct influence on patient care, Homecare Homebase is the next step in your career. We are hiring technologists that want to make a difference.

ServiceNow Platform Architect

The ServiceNow Platform Architect is a technical leader who provides consultative leadership to the Platform Support Team, assures platform alignment to business strategy, and governance decisions. The Architect documents the platform, analyzes impacts of new requirements, and provides controls to ensure the correct technical solutions are leveraged in the delivery of business solutions. Overall, the ServiceNow Platform Architect has strong technical abilities, a sound understanding of business strategy and policies that govern the ServiceNow platform, and possesses advanced ServiceNow knowledge and skill.

Essential Duties and Responsibilities

Responsibilities for the ServiceNow Platform Architectcan vary, but includes:

• Creates and maintains a detailed view of existing architecture
• Aligns ServiceNow platform capabilities to business strategy and ServiceNow roadmap
• Leads the Platform Support Team in implementation of technical good practices, policies and procedures
• Provides architectural controls and analysis of impacts for new requirements
• Identifies opportunities to combine similar solution needs
• Provides leadership and participates in implementing new requirements on the ServiceNow platform
• Contributes to governance processes
• Stays current on ServiceNow products and applicable integrated technologies

Required Skills

• Enterprise Security and Architecture
• Enterprise and/or IT Service Management
• ServiceNow Advanced System Administration
• ServiceNow Application Development
• Scripting - JavaScript - Web Services - HTML - CSS - TSQL - AngularJS
• Performance Analytics and dashboarding
• Scoped Application development and Workspaces
• Integrations via REST, JDBC, GraphQL using Integration Hub and flow designer
• Strong communication skills that include the ability to write clearly and concisely
• Experience with modern ServiceNow features (Virtual Agent, Now Assist, Mobile Development, UI Builder, AWA, etc.)

Experience

• 3+ years overall experience as a ServiceNow Platform Architect
• Experience with database design schemas and data modeling
• Requirements-gathering experience
• Strong ability to alignand document business process and requirements with a technical implementation
• Experience with middleware and discovery technologies

• Direct experience implementing the following:

  • IT Service Management (Incident, Problem, Change, Service Catalog)
  • Strategic Portfolio Management - Project and Demand Management
  • IT Operations Management (Discovery, Event, Service Mapping)
  • Customer Service Management

Education / Certification / Training

• Bachelor degree in Computer Science, Engineering, Math or related (equivalent experience considered)
• Candidates with relevant certifications are preferred, including but not limited to the following:
  • Certified System Administrator
  • Certified Application Developer
  • CIS - IT Service Management
  • CIS - Customer Service Management
  • CIS - Project Portfolio Management

This position does not provide sponsorship. All applicants should have the right to work in the US without immigration sponsorship.