ServiceNow Architect

Raytheon Technologies Corporation; Chicago (IL); Remote; USD 101,000 - 203,000; Full time

Job summary

Raytheon Technologies Corporation is seeking an architect to join its RTX Enterprise Services team. The role focuses on designing and delivering technology solutions, driving enhancements, and leading teams to address complex business challenges. Candidates should have a background in ServiceNow implementations and strong experience with ITSM. This position offers a remote work environment and competitive compensation.

Benefits

Healthcare benefits

Flexible work schedules

Parental leave

Career development programs

Qualifications

• 8 years of relevant experience, including full cycle implementation of ServiceNow.
• Extensive knowledge on ITSM platform and integrations with third-party software.
• Hands-on experience in configuration and development.

Responsibilities

• Own and drive L3/L4 production support and enhancements.
• Lead technical project delivery and collaborate with teams.
• Develop POCs and present solution options.

Skills

ServiceNow

Agile development

REST/SOAP integrations

JavaScript

XML

Education

Bachelor's degree

Job description

Date Posted:

2025-05-05

Country:

United States of America

Location:

UTAZ1: Remote Location - CORP Remote Location - CORP , Remote City, AZ, 85006 USA

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of “U.S. Person” go here. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

Security Clearance:

None/Not Required

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

The following position is to join our RTX Enterprise Services team:

As an architect, your key focus will be designing and delivering technology solutions to the business, working closely with business and technology partners to prioritize critical implementation dates.

What You Will Do

• Responsibilities (Core & Day to Day)

• Own and drive L3/L4 production support / enhancements with support/dev team members, business stakeholders, platform team and vendors

• Lead technical aspects of project delivery by collaborating with functional teams, business units, vendors and partners

• Develop POCs and present solution options to senior leadership to help solve complex business problems

• Establish high standards and act as the mentor to the development teams

• Drive release management and change management processes

• Implement process improvements by collaborating with the platform team

• Contribute to roadmaps and accelerate the adoption and maturity of the platform capabilities

• Provides retrieval ability to produce employee information for analysis and decision making, statistical data, and other employee-related reports as required

• Lead a team geographically dispersed in the US and in India

• Travel Requirements

• Willing to travel up to 10% for business needs

Qualifications You Must Have

• Bachelors degree and 8 years of relevant experience to include e xperience with full cycle implementation in ServiceNow and e xtensive knowledge on the core ITSM platform, platform security and integrations

• Experience in integrating ServiceNow with third-party software using REST/SOAP including scripted web services, servers and e xperience in Service Portal and building custom widgets using Angular JS and in implementing and customized core applications including incident, problem, change, knowledge, configuration management and service catalog

• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc ) andworking a SaaS environment with knowledge of key integrations and their mechanisms with multiple HR technology platforms like Workday and Knowledge of technical components such as LDAP, SSO, SSL and other such technologies

• Hands-on experience in configuration and development in portal, workflows, UI actions, integrations

Qualifications We Prefer

• Strong expertise in Agile development/SDLC methodologies, Test Automation

• Experience in release management and change management processes

Work Location:

Remote

What We Offer:

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

The salary range for this role is 101,000 USD - 203,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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