ServiceNow Analytics Engineer - Global Dashboards & Insights

ROSTR, Inc.; Nashville (TN); On-site; USD 75,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Wellbeing reimbursements

Student Loan Repayment Assistance

401(k) with immediate vesting

Job summary

Universal Music Group is seeking a Data & Analytics Engineer, ServiceNow to deliver trusted reporting and analytics across the ServiceNow platform. You will define KPI standards, build dashboards, automate data quality checks, and enable data-driven decisions on service performance and delivery outcomes.

You will collaborate with a global ServiceNow team across time zones, partnering with platform and product leadership to improve transparency, value realization, and continuous improvement.

Qualifications

• 5+ years of analytics, reporting, or data engineering in an enterprise environment.
• 3+ years delivering ServiceNow reporting/analytics (Reporting, Performance Analytics, or equivalent).
• Experience defining metric standards and KPI scorecards with multiple stakeholder groups.
• Experience working with data sources/integrations and producing governed datasets for reporting consumption.
• Experience supporting operational reporting and continuous improvement (SLA, incident trends, backlog and delivery metrics).
• Bachelor’s degree in IT, Data/Analytics, Engineering, or related discipline.
• ServiceNow certifications preferred (CSA; Performance Analytics/Reporting micro-certification a plus).
• BI/analytics tooling experience (Power BI/Tableau) and SQL capability preferred.

Responsibilities

• Own ServiceNow reporting and analytics delivery (dashboards, scorecards, operational and executive reporting).
• Define and standardize KPI/metric definitions in partnership with Platform and Product leadership.
• Build and maintain reporting datasets, extracts, and integrations to downstream BI tools where required.
• Implement automated data quality checks and reconcile reporting anomalies with domain owners.
• Develop and maintain self-service analytics assets (dashboards, filters, drilldowns) for internal customers.
• Provide insights on demand, throughput, SLA performance, adoption, and operational bottlenecks.
• Enable release and operations reporting (change success, defect leakage, incident trends, backlog health).
• Document metric definitions and reporting artefacts to ensure auditability and consistency.

Job description

Universal Music Group is seeking a Data & Analytics Engineer, ServiceNow to deliver trusted reporting and analytics across the ServiceNow platform. You will define KPI standards, build dashboards, automate data quality checks, and enable data-driven decisions on service performance and delivery outcomes.

You will collaborate with a global ServiceNow team across time zones, partnering with platform and product leadership to improve transparency, value realization, and continuous improvement.