A leading IT services company is seeking a Process Analyst for a full-time position in Sacramento, CA. The ideal candidate will have at least 5 years of experience in Service or Help Desk environments, with a strong focus on Symantec Altiris and ServiceNow tools. This role involves working with various State and Local Departments, providing essential support throughout the application lifecycle. Candidates with expertise in both ServiceNow (Express & Enterprise) and Service Desk management are encouraged to apply.
Qualifications
Minimum 5 years’ experience with Service or Help Desk environments.
Deep knowledge of the Symantec Altiris tool.
Expert level knowledge of ServiceNow (Express & Enterprise).
Skills
Service Desk Management
Altiris
ServiceNow
Tools
Symantec Altiris
ServiceNow Express
ServiceNow Enterprise
Job description
A leading IT services company is seeking a Process Analyst for a full-time position in Sacramento, CA. The ideal candidate will have at least 5 years of experience in Service or Help Desk environments, with a strong focus on Symantec Altiris and ServiceNow tools. This role involves working with various State and Local Departments, providing essential support throughout the application lifecycle. Candidates with expertise in both ServiceNow (Express & Enterprise) and Service Desk management are encouraged to apply.