ServiceNow Advisor Architect

DXC Technology Inc.; Charlotte (NC); Remote; USD 80,000 - 130,000; Full time

Job summary

An innovative firm is seeking a talented Solution Architect to lead technical projects on the ServiceNow platform. In this role, you will provide technical leadership, define solutions, and mentor teams while ensuring successful project delivery. You will engage with clients and enhance relationships, contributing to the development of the company's product roadmap. This position offers the opportunity to work remotely in the US, allowing you to leverage your expertise in a dynamic environment. If you're passionate about technology and eager to drive impactful solutions, this role is perfect for you.

Qualifications

• Proven experience in technical delivery and consulting services.
• Strong expertise in scripting on the ServiceNow platform.

Responsibilities

• Lead technical delivery of projects on the ServiceNow platform.
• Provide technical leadership and mentoring to development teams.

Skills

ServiceNow platform expertise

JavaScript

CSS

Angular JS

Technical leadership

Communication skills

Problem-solving

Stakeholder management

Agile methodologies

Business analysis techniques

Education

Certified ServiceNow System Administrator

Certified Implementation Specialist

ITIL Foundation (v3 or v4)

Tools

Integration Hub

Web Services

LDAP

JDBC

Job description

Job Description:

• Lead the technical delivery of projects based on the ServiceNow platform
• Define technical solutions (at an architectural and design level of detail)
• Provide technical leadership and mentoring to junior architects and offshore/onshore development teams.
• Deliver compelling solution demonstrations across the ServiceNow platform.
• Design and deliver technical integrations between ServiceNow, client IT and business services.
• Assist development teams in resolving complex technical issues through all stages of the project lifecycle.
• Continuous growth of knowledge around the ServiceNow platform through certifications, internal/external webinars, case studies, training, community and other resources.
• Ability to establish deep and lasting relationships with clients and team members to enhance the reputation of DXC as an advisor of choice.
• Build constructive, working relationships with DXC’s global network of ServiceNow resources.
• Contribute to the development of DXC’s ServiceNow based product roadmap.
• Ensure the project delivery team complies with DXC solution architecture standards and frameworks.
• Operate as a member of the wider DXC community, sharing knowledge across functions and building your personal network within the company.

What do I need to succeed?

• Proven experience in consulting / professional services and technical delivery
• A proven track record of delivering complex technology projects on the ServiceNow platform on time and on budget as a Solution Architect.
• Certified ServiceNow System Administrator
• Certified Implementation Specialist in at least 1 product suite
• Certified in ITIL Foundation (v3 or v4)
• Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages
• Deep understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc.
• Experience with delivering solutions in complex client environments.
• Understanding of common business analysis techniques and approaches
• Experience of agile and traditional software and project methodologies
• Able to communicate with impact, in a way that is open, honest, consistent and clear to influence and align stakeholders around a proposed approach.
• Strong negotiator, influencer and team player, used to managing multiple stakeholders in demanding time-critical situations.
• Strong drive and resilience to overcome challenges or setbacks to achieve your team/project/client goals.
• Passionate about areas of expertise, managing your own development by learning continuously from experience and seeking out development opportunities.
• Proficiency in programming languages, operating systems, and relevant software.
• Extensive experience in business solutions, with a focus on CSDM/CMDB roles.
• In-depth knowledge of the business environment, industry trends, and competitor products and services.
• Strong communication skills to effectively interact with customers, support personnel, and management.
• Proven leadership skills to guide and mentor teams effectively.
• Strong creative thinking, problem-solving, planning, time-management, and organizational skills.
• Ability to create and maintain formal and informal networks.

Work Environment: Remote US only