ServiceNow Administrator, Senior

Booz Allen Hamilton; North Dakota; On-site; USD 87,000 - 198,000; Full time

Job summary

Booz Allen Hamilton in the United States is seeking a Senior ServiceNow Administrator to lead day-to-day administration, upgrades, and platform health within a large enterprise. You will develop platform solutions, perform scripting, and manage integrations and security to ensure reliable service delivery.

As a Lead Administrator, you will monitor performance analytics, contribute to roadmaps and continual improvements, and stay current with new features. U.S.

Qualifications

• 5+ years as ServiceNow Administrator in ITOM/ITSM in a large enterprise.
• Experience with CMDB, Discovery, Service Mapping, or Service Graph Connectors.
• Experience with REST APIs, LDAP, and SSO.
• Experience with ServiceNow Performance Analytics and Reporting.
• Experience with JavaScript in ServiceNow.
• HS diploma or GED.

Responsibilities

• Administer ServiceNow platform day-to-day operations and upgrades.
• Monitor platform health and perform regular maintenance.
• Create scripts to automate tasks and gather data.
• Conduct platform assessments and recommend improvements.
• Manage instance security, access control, and auditing.
• Contribute to roadmap and continual improvements.

Skills

ServiceNow Admin

ITOM / ITSM in enterprise

REST, LDAP, SSO integrations

ServiceNow scripting (JavaScript)

Platform security & ACLs

HS diploma or GED

Education

HS diploma or GED

Bachelor’s degree (nice to have)

ServiceNow System Administrator Certification

Tools

ServiceNow

Job description

ServiceNow Administrator, Senior

The Opportunity:

Work as a Lead ServiceNow administrator with the skills to navigate and manage demands while being part of building platform solutions that will meet and transform our business processes. Perform day-to-day administration of the platform and manage lifecycle upgrades as part of the administrator team. Monitor the overall platform health to proactively identify possible areas of concern, establish regular maintenance procedures, and performs regular maintenance tasks to sustain platform performance and availability. Create scripts to complete tasks, including but not limited to updating data, gathering data points, and completing research. Complete light development work that is primarily concentrated on the administrative areas. Conduct ServiceNow platform assessments and provide recommendations for improvements. Use a systematic approach and a wide breadth of ServiceNow platform knowledge to troubleshoot, identify, and solve technical issues. Manage instance security including user or group access, access control rules, and auditing. Complete proactive identification and execution of platform enhancements to maximize value, inputting into roadmaps and continual improvement plans for the platform. Stay abreast of new features and functionality, playing a key role in driving continual improvement. Ensure operational integrity, integrations, audit, data maintenance activities, and oversight of discovery processes and schedules. Due to the nature of work performed within this facility, U.S. citizenship is required.

Use your software support skills for good.

Join us. The world can’t wait.

You Have:

• 5+ years of experience as a ServiceNow Administrator in ITOM, including CMDB, ServiceNow Discovery, Service Mapping, or Discovery using Service Graph Connectors, and ITSM in a large enterprise environment
• Experience with ServiceNow integrations, including REST APIs, LDAP, and SSO
• Experience performing ServiceNow technical configuration such as database table structure, import sets, ETL, update sets, business rules, UI policies and actions, data policies, and ACLs
• Experience with ServiceNow Performance Analytics and Reporting
• Experience in scripting with JavaScript as it is implemented in ServiceNow
• HS diploma or GED

Nice If You Have:

• Experience with ServiceNow’s Automated Testing Framework
• Experience providing guidance and mentorship for staff members while sharing experiences
• Experience with Agile methodology and working in an Agile environment
• Experience with ServiceNow’s AI implementation
• Experience with development of flows, catalog items,and scheduled jobs
• Bachelor’s degree
• ServiceNow System Administrator Certification

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model

Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

• Remote : If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
• Hybrid : If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
• Onsite : If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.