ServiceNow Administrator/Developer II (TS/SCI w/ POLYGRAPH)

COMSO, Inc.; Fort Meade (MD); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

100% company-paid Medical deductible

Flexible Spending Account (FSA)

Short-term & Long-term Disability

401K: 6% dollar-for-dollar match

Parental Leave

Paid Time Off

11 Federal Holidays

Birthday Holiday

2-week fully paid Sabbatical every 5 years

Emergency Facility Closure Days

Job summary

COMSO, Inc. is looking for a ServiceNow Administrator in Fort Meade, Maryland. The role requires at least 2 years of experience and a Bachelor's degree in a technical discipline. Key responsibilities include developing solutions within ServiceNow, system maintenance, and mentoring junior staff. Benefits include 100% company-paid medical deductible, a 401K match, and a two-week fully paid sabbatical every five years. Security clearance TS/SCI with Polygraph is mandatory.

Qualifications

• Minimum of 2 years of experience as a ServiceNow Administrator/Developer.
• Experience in Linux/UNIX system troubleshooting.
• Familiarity with web-based user interfaces such as HTML, XML, CSS.

Responsibilities

• Join a team designing architecture and developing solutions.
• Install, configure, troubleshoot, and maintain ServiceNow implementations.
• Train and mentor junior team members.

Skills

ServiceNow Administration

Linux/UNIX Troubleshooting

JavaScript Development

Technical Documentation

Communication Skills

Education

Bachelor's Degree in a Technical Discipline

Tools

ServiceNow

AWS

HTML

XML

CSS

Job description

COMSO, Inc. is a powerhouse when it comes to empowering federal government stakeholders to fulfill their mission with confidence and efficiency. Our staff brings knowledgeable IT systems expertise, software development proficiency, innovative learning solutions for workforce development, and exceptional operations and production support. We were founded in 1988, and remain a recognized woman owned small business, operating in several states including Maryland, Georgia, Hawaii, Texas, and Alaska. We are honored to be recognized as a Top Workplace for eight years running by the Baltimore Sun Media Group.

SECURITY CLEARANCE IS REQUIRED: TS/SCI w/ POLYGRAPH BEFORE CONSIDERATION

Qualifications

• Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor’s degree in a technical discipline from an accredited college or university is required.
• Five (5) years of additional SA experience may be substituted for a bachelor’s degree.
• Certifications: Compliance with DoD 8570.01-M with a minimum certification of IAT Level II (SEC+, CCNA)

Job Description

• Join a team designing architecture and developing solutions that support organizational needs.
• We are seeking an innovative, motivated professional to contribute to a highly skilled team operating in a hybrid cloud environment.
• The ideal candidate will have strong hands‑on technical experience; AWS experience is a plus. We value a collaborative team environment and a commitment to continuous learning and professional growth.
• Install, configure, troubleshoot, upgrade, and maintain self-hosted ServiceNow implementations.
• Create custom workflows.
• Build service requests to meet business and technical requirements.
• Develop views and reports as needed.
• Implement integrations and process automation using ServiceNow Orchestration.
• Perform system, integration, and Section 508 compliance testing.
• Monitor application health, usage, and compliance.
• Assess current ServiceNow usage and recommend enhancements to improve efficiency.
• Develop scripts to automate routine tasks.
• Train and mentor junior team members.

Required Skills

• Minimum of 2 years of experience as a ServiceNow Administrator/Developer.
• Linux/UNIX system troubleshooting experience.
• Development experience with JavaScript or other high‑level programming languages.
• Familiarity with web‑based user interfaces (HTML, XML, CSS).
• Experience creating and maintaining technical documentation.
• Demonstrated ability to mentor junior team members.
• Excellent communication and interpersonal skills.

Desired Skills

• Experience managing a self-hosted ServiceNow instance, including performing required upgrades to core ServiceNow applications.
• Java development experience.
• Experience reviewing processes and implementing efficiencies.
• ServiceNow certifications are a plus (e.g., Administrator, Developer).

Benefits

• 100% company‑paid Medical deductible w/ low premiums, Dental, Vision
• Flexible Spending Account (FSA)
• Short‑term & Long‑term Disability
• 401K: 6% dollar‑for‑dollar match (vested immediately)
• Parental Leave (same amount of time for mother & father)
• Paid Time Off
• 11 Federal Holidays
• Birthday Holiday
• 2‑week fully paid Sabbatical every 5 years
• Emergency Facility Closure Days

COMSO, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or protected Veteran status.