ServiceNow Administrator

InComm Payments; United States; On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Employee Referral Bonus Program

Job summary

InComm Payments is seeking an experienced ServiceNow professional to design, build, and support innovative ServiceNow solutions that drive automation and reliability across our IT organization.

Join a team leveraging cutting-edge ServiceNow technologies, collaborating with cross-functional teams to impact enterprise service management initiatives and deliver scalable solutions.

Qualifications

• Bachelor's degree in CS, IS, or related field.
• 5+ years as a ServiceNow developer or administrator.
• CSA certification required.
• Strong knowledge of ServiceNow modules and REST integrations.
• Experience with REST-related authorization patterns (OAuth, API keys).
• Excellent communication and interpersonal skills.

Responsibilities

• Design, build, implement and support ServiceNow solutions (enhancements, integrations, automation) with IT teams.
• Ensure solutions align with IT service management best practices.
• Identify automation opportunities to improve efficiency and reliability.
• Stay up to date with latest ServiceNow features and industry practices.
• Collaborate with stakeholders to translate requirements into technical solutions.
• Develop configuration designs, use cases, and test conditions for implementations.
• Manage and resolve complex ServiceNow issues and publish documentation.
• Work independently and in teams; participate in on-call rotations.

Skills

ServiceNow

JavaScript

REST interfaces

Workflow design

JSON

Communication

Problem solving

Education

Bachelor's degree in Computer Science or Information Systems

ServiceNow Certified System Administrator (CSA)

Certified Application Developer (CAD)

Tools

ServiceNow

Job description

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

About This Opportunity

We're looking for an experienced ServiceNow professional to design, build, and support innovative solutions that drive automation, efficiency, and reliability across our IT organization. This role offers the opportunity to work with cutting‑edge ServiceNow technologies, collaborate with cross-functional teams, and make a direct impact on enterprise service management initiatives.

Responsibilities

• This role requires the ability to design, build, implement and support solutions on the ServiceNow platform (enhancements, integrations, automation) by working closely with various teams within the IT organization
• Ensure the solutions align with the company's strategic goals, comply with service management and ServiceNow best practices
• Identify opportunities to leverage automation to improve efficiency and reliability of ServiceNow solutions
• Stay up to date with the latest ServiceNow features, updates, and industry best practices
• Collaborate with business stakeholders and analysts to understand functional requirements and translate them into technical solutions
• Develop comprehensive configuration designs, use cases, test conditions to support the successful implementation of initiatives and processes
• Manage and resolve complex technical issues related to ServiceNow
• Create and publish supporting documentation for all systems designed and implemented
• Ability to work independently as well as with team members to accomplish assigned tasks
• Ability to provide clear status updates and perform peer‑to‑peer code reviews
• Participate in on call rotations which require availability during off hours and holidays

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field
• Minimum of 5 years of experience as a ServiceNow developer or administrator
• ServiceNow Certified System Administrator (CSA) certification
• Extensive knowledge of ServiceNow platform and its modules
• Ability to understand complex technical and functional designs along with the ability to create and modify workflows
• Experience with Business Rules, Client Scripts, UI Actions, ACL’s, Script Includes including advanced scripting for each
• Strong JavaScript and JSON skills required specifically, when it comes to outbound and inbound integration calls that handle data being passed back and forth between systems
• Clear understanding of how REST interfaces work as it relates to ServiceNow communications with other tools and services, HTTP status codes, HTTP methods (GET/POST)
• Experience with common REST‑related authorization patterns (OAuth, API keys, token‑based authentication, expiry, and renewal)
• Ability to define endpoints, configure authentication, configure access control lists (ACLs), perform variable substitution, etc. within ServiceNow
• Strong problem‑solving skills and ability to think algorithmically
• Excellent communication and interpersonal skills

Following Qualifications are a plus:

• Certified Application Developer (CAD) certification and/or Certified Implementation Specialist preferred preferred
• Experience with configuring Service Operations Workspace
• Strong analytic, planning, organizational and communication skills with the ability to provide concise business translation of technical requirements and descriptions.
• Experience working with HAM/SAM, Discovery/Service Mapping, CSM, Flow Designer/IntegrationHub
• Strong Microsoft Office Suite knowledge

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

• This position is eligible for the Employee Referral Bonus Program