ServiceNow Administrator

Trustbridge; Bradenton, Northern (FL, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Benefits & Wellness

PTO 5+ weeks

CEU support

Tuition reimbursement

Job summary

Empath Health is seeking a detail-oriented ServiceNow Administrator to join our Information Technology team. The role manages, configures, and maintains the ServiceNow platform within a healthcare organization, integrating modules with existing systems and ensuring regulatory compliance.

You will collaborate with IT, clinical, and business teams to optimize workflows, develop automations, and support HIPAA/HITECH compliance, with remote work available for Eastern or Central time zones.

Qualifications

• Bachelor's degree in Computer Science, IT, or a related field/experience.
• ServiceNow Administrator certification preferred.
• ITIL Foundation or higher certification preferred.
• 2+ years of ServiceNow administration experience, ideally in healthcare.
• Experience configuring and integrating ServiceNow ITSM modules.
• Familiarity with HIPAA/HITECH compliance and ITSM processes.
• Experience with integration tools and APIs is advantageous.

Responsibilities

• Administer and maintain the ServiceNow platform, including user management, roles, groups, and permissions.
• Configure and integrate ServiceNow modules (Incident, Problem, Change, Asset, Knowledge, Service Catalog).
• Collaborate with technical teams to connect ServiceNow with EHR, HRIS, and financial systems.
• Develop, test, and implement workflows, business rules, UI policies, and automation scripts.
• Refine ServiceNow processes to enhance service delivery, incident response, and change management.
• Monitor system performance, apply upgrades and patches, and resolve issues.
• Maintain HIPAA, HITECH, and other healthcare regulatory compliance for data privacy and security.
• Provide training and knowledge transfer for end-users to foster adoption of ITSM practices.
• Create and maintain documentation of configurations, integrations, and ITSM processes.

Skills

ServiceNow administration

ITIL best practices

IT service management

Education

Bachelor's degree in Computer Science / IT / related field

ServiceNow Administrator certification

ITIL Foundation or higher

Job description

Empath Health is seeking a detail-oriented ServiceNow Administratorto join our Information Technology team. In this role, the ServiceNow Administrator manages, configures, and maintains the ServiceNow platform within the healthcare organization. This role is central to integrating ServiceNow modules with existing healthcare systems, supporting operational excellence, and ensuring regulatory compliance. The Administrator collaborates with IT, clinical, and business teams to optimize workflows and align the platform with organizational priorities.

Location: REMOTE- must reside in Eastern or Central time zone.

What You’ll Do

• Administer and maintain the ServiceNow platform, including user management, roles, groups, and permissions, in line with ITSM best practices.
• Configure and integrate ServiceNow modules (Incident, Problem, Change, Asset, Knowledge, Service Catalog) tailored to healthcare operations.
• Collaborate with technical teams to connect ServiceNow with critical healthcare systems (EHR, HRIS, financial platforms) for seamless data exchange and workflow automation.
• Develop, test, and implement workflows, business rules, UI policies, and automation scripts aligned with ITIL and ITSM methodologies.
• Continuously evaluate and refine ServiceNow processes to enhance service delivery, incident response, and change management.
• Monitor system performance, apply upgrades and patches, and resolve platform issues to ensure reliability and high availability.
• Maintain compliance with HIPAA, HITECH, and other healthcare regulations regarding data privacy, security, and auditability.
• Provide technical support, knowledge transfer, and training for end-users, including clinical and business staff, to foster adoption of best practices in ITSM and ServiceNow usage.
• Create and maintain thorough documentation of platform configuration, integrations, customizations, and ITSM process flows.
• Why Join Empath Health

Earn Competitive Pay: Your skills and contributions are recognized and rewarded.

Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.

Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life.

Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.

Make a Difference: Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.

What You'll Need

• Professional Certifications (Preferred):
  • ServiceNow Administrator certification
  • ITIL Foundation or higher
  • Other relevant certifications in IT service management or project/program leadership
• Bachelor’s degree in Computer Science, Information Technology, or a related field/experience required.
• 2+ years of ServiceNow administration experience, ideally within a healthcare or regulated environment.
• Demonstrated expertise in configuring and integrating ServiceNow ITSM modules.
• Experience implementing ITSM best practices and working within ITIL frameworks.
• Familiarity with healthcare regulations (HIPAA, HITECH) and compliance within ITSM processes.
• Experience with integration tools and APIs is advantageous.

What You’ll Find at Empath Health

Unified in empathy, we serve our communities through extraordinary Full Life Care for All.
Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida, including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.
Full Life Care means caring for the whole person, body, mind, and spirit, with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.
At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.