Customer Service Engineer 2- DX - Austin, TX

onehealthineers; Austin (TX); On-site; AUD 97,000 - 139,000; Full time

Job summary

Siemens Healthineers in Austin, TX is seeking a Customer Service Engineer II to service medical diagnostic equipment on site. You will install, troubleshoot, repair and perform preventative maintenance with minimal supervision, delivering timely repairs and training to operators to ensure optimal system performance.

You will manage financial performance in your territory, maintain company assets including a company car, phone, computer and inventory parts, and establish strong relationships with

Qualifications

• Minimum high school diploma; technical Associates Degree or equivalent preferred.
• Proficiency with tools and service test equipment; ability to work independently or in a team.
• Proficiency with network applications and tools (eVO, mButler, MS Office, Concur, NAM Engineer Tools).
• 3+ years' experience as a medical technologist or field service engineer servicing diagnostic instruments.

Responsibilities

• Servicing Medical Device diagnostic Equipment in the Austin, TX area; level based on experience.
• Install, troubleshoot, repair and perform preventive maintenance on Siemens Healthcare systems at customer sites with minimal supervision.
• Deliver timely and effective repairs and provide operator training for optimal system performance.
• Manage financial performance within territory, aiming to meet or exceed revenue, expense, and inventory targets.
• Manage company assets including a company car, cell phone, computer, tools, and inventory parts; establish and maintain customer relationships.
• Adhere to Fleet Safety Policy and perform necessary administrative duties accurately.

Skills

Customer service

Communication skills

Tools & test equipment

Electrical concepts

Driving

Instrument systems tech

Education

High school diploma

Technical Associate degree

Tools

eVO

mButler

MS Office

Concur

NAM Engineer Tools

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

• Service Area-Austin, Tx
• Shift Requirements after onboarding/training for this role: M-F, 8:00 AM - 5:00 PM including possible weekends

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer II, you will be responsible for :

• You will be servicing Medical Device diagnostic Equipment in the Austin,Tx area. Customer Service Engineer Level based on prior experience.
• You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision.
• You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
• You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
• You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
• Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers

• You have knowledge and experience performing service, preventative maintenance and modifications on Medical Diagnostic Equipment at customer sites with minimal supervision.
• You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
• You have experience in testing, repairing and maintaining capital medical equipment.
• You have strong customer service and communication skills.
• You are proficient in the use of tools and service test equipment.
• General understanding of the principles of electricity, power supplies, and grounding.

Required skills to have for the success of this role

• Minimum high school diploma; technical Associates Degree or equivalent preferred.
• Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
• Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website-Engineer Tools).
• 3+ years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed.
• Valid driver's license, ability to drive independently day and night, and good driving record required.
• Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.
• Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems.

This role is governed by our Fleet Safety Policy. To be eligible for employment, applicants must hold a valid driver's license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law).

Who we are :

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here .

The base pay range for this position is