Service Writer STMP 418

Pine Belt CDJR MS; Satsuma (AL); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

401(k) with Company Match

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid On-the-Job Training

Job summary

Southern Tire Mart is seeking a Service Writer/Advisor to greet customers, assess service needs, and coordinate between customers and technicians to ensure timely completion. The role involves maintaining accurate repair orders, providing estimates, and updating customers on progress.

The ideal candidate will have a high school diploma (some college preferred), experience in service writing or customer service, and knowledge of automotive or fleet services.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Prior experience in a service writer, service advisor, or customer service role preferred.
• Automotive, commercial tire, or fleet service knowledge a plus.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency in basic computer applications and service management systems.
• Must pass a pre-employment drug screen.
• 401(k) with Company Match
• Health Insurance
• Dental, Vision, and Life Insurance
• Paid On-the-Job Training

Responsibilities

• Greet customers and assess their service needs.
• Create and maintain accurate repair orders in the system.
• Communicate clearly with customers about recommended services, timelines, and costs.
• Coordinate work between customers and technicians to ensure timely service completion.
• Review and verify completed work orders for accuracy before closing.
• Maintain detailed records of customer interactions, services performed, and follow-ups.
• Assist in scheduling service appointments and managing the daily workflow.
• Provide cost estimates and obtain customer approvals for work to be performed.
• Monitor service progress and update customers on status.
• Maintain knowledge of products, services, and company policies.
• Ensure a professional, clean, and organized service counter/work area.

Skills

Service writer

Service advisor

Customer service

Organizational skills

Communication

Multitasking

Computer skills

Education

High school diploma or equivalent

Some college preferred

Tools

Service management systems

Job description

Greet customers and assess their service needs.

Create and maintain accurate repair orders in the system.

Communicate clearly with customers about recommended services, timelines, and costs.

Coordinate work between customers and technicians to ensure timely service completion.

Review and verify completed work orders for accuracy before closing.

Maintain detailed records of customer interactions, services performed, and follow-ups.

Assist in scheduling service appointments and managing the daily workflow.

Provide cost estimates and obtain customer approvals for work to be performed.

Monitor service progress and update customers on status.

Maintain knowledge of products, services, and company policies.

Ensure a professional, clean, and organized service counter/work area.

Skills / Education / Requirements:

High school diploma or equivalent required; some college preferred.

Prior experience in a service writer, service advisor, or customer service role preferred.

Automotive, commercial tire, or fleet service knowledge a plus.

Strong organizational skills and attention to detail.

Excellent communication and interpersonal skills.

Ability to work in a fast-paced environment and manage multiple tasks.

Proficiency in basic computer applications and service management systems.

Must pass a pre-employment drug screen.

401(k) with Company Match

Health Insurance

Dental, Vision, and Life Insurance

Paid On-the-Job Training

Why Join Southern Tire Mart?

Join the #1 Commercial Tire Dealer in the U.S. and be part of a company that values hard work, customer service excellence, and career advancement. At Southern Tire Mart, you’ll have the opportunity to grow with a leader in the commercial tire and fleet service industry.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.