Service Writer

Southern Tire Mart at Pilot; Texarkana (AR); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401(k) with Company Match

Health, Dental, Vision, and Life Ins.

Paid Time Off

Paid On-the-Job Training

Career Growth Opportunities

Job summary

Southern Tire Mart at Pilot is seeking a front counter associate to greet customers, explain services, manage service tickets, and coordinate with technicians in a fast-paced shop environment.

The role emphasizes strong communication, multitasking, and basic computer skills, with opportunities for training and growth. Flexible hours including evenings and weekends are required, with potential overtime.

Qualifications

• High school diploma or GED required.
• Must be at least 18 years of age and pass a pre-employment drug screen.
• Previous experience in sales, service writing, or customer service preferred.
• Strong verbal and written communication skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic computer skills and familiarity with POS/service management systems.
• Knowledge of automotive or commercial tire services a plus.
• Must be available to work flexible hours, including evenings, weekends, and holidays.
• Overtime may be required.

Responsibilities

• Greet customers in a professional and friendly manner.
• Explain available services, promotions, and special offerings such as free vehicle inspections.
• Create and manage service tickets in the system.
• Coordinate repair schedules with technicians and provide status updates to customers.
• Communicate clearly about costs, timelines, and any additional work needed.
• Process customer payments and handle necessary paperwork upon service completion.
• Maintain accurate and organized service records.
• Assist in maintaining a clean and welcoming front counter area.
• Ensure all customer interactions reflect Southern Tire Mart's service standards.

Skills

Customer service

Verbal communication

Written communication

Multitasking

POS systems

Sales experience

Education

High school diploma or GED

Tools

Service management systems

POS systems

Job description

Key Responsibilities:

• Greet customers in a professional and friendly manner.
• Explain available services, promotions, and special offerings such as free vehicle inspections.
• Create and manage service tickets in the system.
• Coordinate repair schedules with technicians and provide status updates to customers.
• Communicate clearly about costs, timelines, and any additional work needed.
• Process customer payments and handle necessary paperwork upon service completion.
• Maintain accurate and organized service records.
• Assist in maintaining a clean and welcoming front counter area.
• Ensure all customer interactions reflect Southern Tire Mart's service standards.

Skills / Education / Requirements:

• High school diploma or GED required.
• Must be at least 18 years of age and pass a pre-employment drug screen.
• Previous experience in sales, service writing, or customer service preferred.
• Strong verbal and written communication skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic computer skills and familiarity with POS/service management systems.
• Knowledge of automotive or commercial tire services a plus.
• Must be available to work flexible hours, including evenings, weekends, and holidays.
• Overtime maybe required.

Benefits:

• 401(k) with Company Match
• Health, Dental, Vision, and Life Insurance
• Paid Time Off
• Paid On-the-Job Training
• Career Growth Opportunities

Why Join Southern Tire Mart?

• #1 Commercial Tire Dealer in the U.S. since 2008
• #1 Truck Retreader in North America since 2007
• #1 North America Commercial Tire Dealer since 2012
• Family-owned company with a culture of service excellence