Service Writer (Second Shift) – Flexible Scheduling

Boutique Homme; Minneapolis (MN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Competitive Wages

Flexible Scheduling

Job summary

Boutique Homme is seeking a Service Writer for the second shift to support daily service operations, document customer concerns, create repair orders, and coordinate communication between customers, technicians, and service leadership.

This role emphasizes accuracy, organization, and timely updates to ensure smooth workflow, customer satisfaction, and productive service department operations.

Qualifications

• High school diploma or equivalent.
• Previous experience in a service department, customer service, or administrative role preferred.
• Basic understanding of automotive or diesel service operations preferred.

Responsibilities

• Greet customers and assist with vehicle check-in by collecting accurate information regarding service needs and concerns.
• Create, update, and manage repair orders with clear documentation of customer requests, labor operations, and vehicle details.
• Schedule service appointments and coordinate workflow with technicians and service leadership.
• Communicate repair status updates to customers in a timely and professional manner.
• Ensure repair orders are completed accurately, including labor entries, parts usage, and technician notes.
• Support technicians by relaying customer concerns clearly and assisting with parts or information requests as needed.
• Maintain organized records and ensure compliance with dealership and manufacturer processes.
• Assist with service department administrative tasks to support efficiency and on-time vehicle delivery.
• Promote a positive and professional customer experience through clear communication and attention to detail.

Job description

Boutique Homme is seeking a Service Writer for the second shift to support daily service operations, document customer concerns, create repair orders, and coordinate communication between customers, technicians, and service leadership.

This role emphasizes accuracy, organization, and timely updates to ensure smooth workflow, customer satisfaction, and productive service department operations.