Service Writer & Scheduling Specialist

Wagner-Equipment-Co.; Orchard Mesa (CO); On-site; USD 36,000 - 44,000; Full time

Job summary

Wagner Equipment Co. seeks a Service Writer in Grand Junction, CO to coordinate service work and parts orders for equipment repairs. You will work as part of the One Professional Team, guiding clerical staff and ensuring accurate labor estimates and invoicing.

The role requires a high school diploma, 3+ years in admin/clerical and customer service, and 1+ year supervisory experience. Strong communication and organizational skills are essential for efficient shop operations.

Qualifications

• High School Diploma or GED required.
• 3+ years administrative/clerical experience.
• 3+ years customer service experience.
• 1+ years supervisory/management experience.

Responsibilities

• Greets customers and gathers detailed information about equipment issues and service needs.
• Creates, updates and manages work orders with accurate descriptions and labor estimates.
• Collaborates with Shop Leads to create service estimates for customers and obtains approvals prior to beginning work.
• Handles all incoming calls pertaining to scheduling of shop work and information concerning customer inquiries.
• Communicates repair timelines, costs, and updates to customers.
• Coordinates with shop leads to ensure efficient workflow and proper job prioritization.
• Sources and orders parts when needed, working closely with vendors and internal parts department.
• Reviews completed work orders for accuracy, including labor, parts and billing details.
• Processes invoices and handles customer payments when required.
• Maintains service records and ensures documentation is complete and organized.
• Schedules service appointments and assists in managing shop workload.
• Addresses customer concerns and resolves issues in a professional manner.
• Other duties as assigned by manager.

Education

High School Diploma or GED

Tools

Microsoft Word

Outlook

SIS Web

ET/SIS

Job description

Wagner Equipment Co. seeks a Service Writer in Grand Junction, CO to coordinate service work and parts orders for equipment repairs. You will work as part of the One Professional Team, guiding clerical staff and ensuring accurate labor estimates and invoicing.

The role requires a high school diploma, 3+ years in admin/clerical and customer service, and 1+ year supervisory experience. Strong communication and organizational skills are essential for efficient shop operations.