Service Writer

Wagner Equipment; Grand Junction (CO); On-site; USD 54,000 - 67,000; Full time

Benefits offered by this job

PTO plan

Medical/Dental/Vision insurance

Life & AD&D Insurance

401K with company match

Tuition reimbursement

EAP

Discounted phone plans

Job summary

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence.

The Service Writer is responsible for scheduling and coordinating all service work and parts entry for machine repairs, while guiding the work of the Service Clerk and ensuring accurate paperwork. Pay Rate: $26.08-$32.00 per hour, pay dependent upon education & experience; benefits include

Qualifications

• High School Diploma or GED required.
• 3+ years administrative/clerical experience required.
• 3+ years customer service experience required.
• 1+ years supervisory/management experience preferred.

Responsibilities

• Greets customers and gathers detailed information about equipment issues and service needs.
• Creates, updates and manages work orders with accurate descriptions and labor estimates.
• Collaborates with Shop Leads to create service estimates for customers and obtains approvals prior to beginning work.
• Handles all incoming calls pertaining to scheduling of shop work, and information concerning customer inquiries for all shop related areas.
• Communicates repair timelines, costs, and updates to customers.
• Coordinates with shop leads to ensure efficient workflow and proper job prioritization.
• Sources and orders parts when needed, working closely with vendors and internal parts department.
• Reviews completed work orders for accuracy, including labor, parts and billing details.
• Processes invoices and handles customer payments when required.
• Maintains service records and ensures documentation is complete and organized.
• Schedules service appointments and assists in managing shop workload.
• Addresses customer concerns and resolves issues in a professional manner.
• Other duties as assigned by manager.

Skills

Customer service

Administrative

Clerical

Supervisory experience

Education

High School Diploma or GED

Tools

DBS

SIMSI

ET/SIS/SIS Web/STW

Microsoft Word

Outlook

Job description

DescriptionWagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Job Details

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Benefits Include

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance Life and AD&D InsuranceLife and AD&D Insurance
• Retirement Plans - Life and AD&D InsuranceRetirement Plans - 401K and Roth 401K, eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include: Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

The Service Writer is responsible for scheduling and coordinating all service work and parts order entry for machine repairs in a manner that reflects the company’s vision of working as “One Professional Team” while also managing all related work order and paperwork responsibilities. Where applicable, guides the work of the Service Clerk(s).

Pay Rate: $26.08-$32.00 per hour.

Pay rate is dependent upon education & experience.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Greets customers and gathers detailed information about equipment issues and service needs
• Creates, updates and manages work orders with accurate descriptions and labor estimates
• Collaborates with Shop Leads to create service estimates for customers and obtains approvals prior to beginning work
• Handles all incoming calls pertaining to scheduling of shop work, and information concerning customer inquiries for all shop related areas
• Communicates repair timelines, costs, and updates to customers
• Coordinates with shop leads to ensure efficient workflow and proper job prioritization
• Sources and orders parts when needed, working closely with vendors and internal parts department
• Reviews completed work orders for accuracy, including labor, parts and billing details
• Processes invoices and handles customer payments when required
• Maintains service records and ensures documentation is complete and organized
• Schedules service appointments and assists in managing shop workload
• Addresses customer concerns and resolves issues in a professional manner
• Other duties as assigned by manager

Supervisory Responsibilities

• Directs Service Clerk in clerical functions where applicable
• Provides input into the annual Performance Reviews

Required Education And Experience

• High School Diploma or GED
• 3+ years administrative/clerical experience
• 3+ years customer service experience
• 1+ years supervisory/management experience

Physical Demands & Competencies

• Standing, walking, talking, sitting, use of hands & hearing
• Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Ability to direct the work of others
• Ability to work in a fast-paced environment
• Warranty training/knowledge
• Basic knowledge of Microsoft Word and Outlook
• Basic knowledge of DBS
• Basic knowledge of SIMSI
• Intermediate knowledge of ET/SIS/SIS Web/STW

Work Environment

• Noise: Moderate
• Indoors

Other Duties

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.