Service Writer/Sales

Midas; Trenton (AL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Uncapped Commissions

401(k)

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Job summary

Midas is seeking a driven, customer-focused Service Advisor to thrive in a fast-paced automotive environment. You will greet customers, document repair needs, build estimates, and explain services clearly while coordinating with technicians.

The role emphasizes trust-building, effective communication, and sales-driven recommendations to grow with a high-performing team. Join a shop that values organization and integrity, offers uncapped commissions and performance-based bonuses, and provides

Qualifications

• Excellent communication and customer service skills are essential.
• Ability to explain repairs and services to customers clearly.
• Strong sales confidence and professional presentation.
• Detail-oriented and organized in a fast-paced shop.
• Comfortable working with technicians and management in a team setting.

Responsibilities

• Greet customers professionally and create a welcoming first impression.
• Listen to vehicle concerns and document repair needs accurately.
• Build estimates and explain recommended services clearly.
• Communicate with technicians to ensure accurate diagnosis and timelines.
• Provide customers with consistent status updates on vehicles.
• Close repair orders while maintaining customer satisfaction.
• Maintain clean service records and documentation.
• Support shop performance through clear communication and service recommendations.

Skills

Communication skills

Sales aptitude

Customer service

Organization

Fast-paced environment

Job description

Benefits:

• Uncapped Commissions
• 401(k)
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off

We’re looking for a driven, customer-focused Service Advisor who thrives in a fast-paced automotive environment and understands that customer service and a great service starts at the counter.

This role is perfect for someone who can build trust with customers, communicate repairs clearly, and drive strong sales while maintaining integrity. If you’re organized, confident, and enjoy working with both customers and technicians to solve problems, this is a great opportunity to grow with a high-performing team.

What You’ll Do

• Greet customers professionally and create a welcoming first impression
  
• Listen carefully to vehicle concerns and accurately document repair needs
  
• Build estimates and explain recommended services in a clear, confident manner
  
• Communicate effectively with technicians to ensure accurate diagnosis and repair timelines
  
• Provide consistent updates to customers on vehicle status
  
• Close repair orders while maintaining strong customer satisfaction
  
• Maintain clean documentation and accurate service records
  
• Help drive shop performance through strong communication and service recommendations

What We’re Looking For

• Strong communication and people skills
  
• Ability to explain technical information in a way customers understand
  
• Sales confidence and the ability to present recommendations professionally
  
• Organized and detail-oriented
  
• Ability to work in a fast-paced, high-volume environment
  
• Team player who supports technicians and management

Preferred Experience

• Automotive service advisor / service writer experience
  
• Sales experience in automotive or related industries
  
• Familiarity with shop management systems and repair estimates
  
• Knowledge of common automotive maintenance and repairs

What We Offer

• Competitive compensation with performance incentives
  
• Opportunity to grow with a strong, established company
  
• A professional, team-focused environment
  
• Ongoing training and development

If you’re someone who takes pride in delivering excellent service, building trust with customers, and contributing to a high-performing shop, we’d like to meet you.

Compensation: $20.00 - $25.00 per hour

Join Our Team

As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve.

At Midas, we take care of everything… tires, brakes, oil… so the opportunities to grow and develop expertise with Midas are endless.

www.midas.com