Service Advisor/Service Writer

Midas - Touch of Gold; Gary (IN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Job summary

Midas is hiring a Service Advisor / Service Writer in Gary, Indiana. This role offers hourly pay plus performance bonuses and a leadership growth path.

You will greet customers, schedule appointments, review vehicle inspections, and build repair estimates while supporting store operations across locations. Ideal candidates bring customer service excellence, strong sales skills, and the ability to communicate confidently.

Qualifications

• Experience in automotive service writing and sales a plus.
• Strong communication with customers is essential.
• Organized, detail-oriented, and process-driven approach.

Responsibilities

• Greet customers and build trust
• Answer phones and schedule appointments
• Perform vehicle walkarounds and review inspection results
• Build estimates and present recommendations
• Follow up on declined work and customer concerns
• Help drive sales and customer retention
• Support daily shop operations
• Assist multiple locations as needed
• Ensure processes are followed and goals are achieved

Skills

Sales skills

Customer service

Service writing

Communication

Organization

Leadership mindset

Flexibility

Automotive knowledge

Job description

Benefits

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts

Service Advisor / Service Writer – Hiring Now

Midas | Hourly + Bonus | Leadership Opportunity

Interview Today – Start Immediately

Are you great with customers, organized, and driven to succeed?

We're looking for a Service Advisor who can help drive sales, deliver an exceptional customer experience, and support operations across multiple locations when needed.

This is more than a typical service writer position. We're looking for someone who wants to grow, lead, and eventually have the opportunity to run a store.

What You'll Do

• Greet customers and build trust
• Answer phones and schedule appointments
• Perform vehicle walkarounds and review inspection results
• Build estimates and present recommendations
• Follow up on declined work and customer concerns
• Help drive sales and customer retention
• Support daily shop operations
• Assist multiple locations as business needs require
• Help ensure processes are followed and goals are achieved

What We're Looking For

• Automotive service writing experience preferred
• Strong sales and customer service skills
• Ability to communicate confidently with customers
• Organized, detail-oriented, and process-driven
• Leadership mindset with a desire to grow
• Flexible and willing to support multiple locations
• Automotive knowledge and repair experience a plus

What You Get

• Hourly pay plus performance bonuses
• Bi-weekly pay
• 5-day work week
• Health, dental, and vision insurance
• PTO and paid holidays
• Paid training and professional development
• 401(k)
• Employee discounts
• Clear growth path into store leadership

Why Join Us?

We're looking for people who want more than a paycheck. If you're someone who enjoys helping customers, driving results, supporting a team, and building a career in automotive management, we'd love to talk.

Hourly pay, bonus opportunities, leadership development, and a future path to Store Manager for the right person.