Service Advisor/Service Writer

Midas - Touch of Gold; Merrillville (IN); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Training & development

401(k)

401(k) matching

Bonus based on performance

Employee discounts

Job summary

Midas - Touch of Gold is seeking a Service Advisor / Service Writer to join our Indiana stores. You will greet customers, schedule appointments, review inspections, and present repair recommendations to drive sales and customer satisfaction.

Ideal candidates have service-writing experience, strong communication and organizational skills, and a leadership mindset. This role offers hourly pay plus performance bonuses and opportunities to grow into store leadership.

Qualifications

• Automotive service writing experience preferred.
• Strong sales and customer service skills.
• Ability to communicate confidently with customers.
• Organized, detail-oriented, and process-driven.
• Leadership mindset with a desire to grow.
• Flexible and willing to support multiple locations.
• Automotive knowledge and repair experience a plus.

Responsibilities

• Greet customers and build trust
• Answer phones and schedule appointments
• Perform vehicle walkarounds and review inspection results
• Build estimates and present recommendations
• Follow up on declined work and customer concerns
• Help drive sales and customer retention
• Support daily shop operations
• Assist multiple locations as business needs require
• Help ensure processes are followed and goals are achieved

Skills

Sales skills

Customer service

Leadership mindset

Organized

Attention to detail

Process-driven

Job description

Benefits

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts

Service Advisor / Service Writer – Hiring Now

Midas | Hourly + Bonus | Leadership Opportunity

Interview Today – Start Immediately

Are you great with customers, organized, and driven to succeed?

We're looking for a Service Advisor who can help drive sales, deliver an exceptional customer experience, and support operations across multiple locations when needed.

This is more than a typical service writer position. We're looking for someone who wants to grow, lead, and eventually have the opportunity to run a store.

What You'll Do

• Greet customers and build trust
• Answer phones and schedule appointments
• Perform vehicle walkarounds and review inspection results
• Build estimates and present recommendations
• Follow up on declined work and customer concerns
• Help drive sales and customer retention
• Support daily shop operations
• Assist multiple locations as business needs require
• Help ensure processes are followed and goals are achieved

What We're Looking For

• Automotive service writing experience preferred
• Strong sales and customer service skills
• Ability to communicate confidently with customers
• Organized, detail-oriented, and process-driven
• Leadership mindset with a desire to grow
• Flexible and willing to support multiple locations
• Automotive knowledge and repair experience a plus

What You Get

• Hourly pay plus performance bonuses
• Bi-weekly pay
• 5-day work week
• Health, dental, and vision insurance
• PTO and paid holidays
• Paid training and professional development
• 401(k)
• Employee discounts
• Clear growth path into store leadership

Why Join Us?

We're looking for people who want more than a paycheck. If you're someone who enjoys helping customers, driving results, supporting a team, and building a career in automotive management, we'd love to talk.

Hourly pay, bonus opportunities, leadership development, and a future path to Store Manager for the right person.