Service Coordination Specialist

Wagner Equipment; Grand Junction (CO); On-site; USD 54,000 - 67,000; Full time

Benefits offered by this job

PTO plan

Medical/Dental/Vision insurance

Life & AD&D Insurance

401K with company match

Tuition reimbursement

EAP

Discounted phone plans

Job summary

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence.

The Service Writer is responsible for scheduling and coordinating all service work and parts entry for machine repairs, while guiding the work of the Service Clerk and ensuring accurate paperwork. Pay Rate: $26.08-$32.00 per hour, pay dependent upon education & experience; benefits include

Qualifications

• High School Diploma or GED required.
• 3+ years administrative/clerical experience required.
• 3+ years customer service experience required.
• 1+ years supervisory/management experience preferred.

Responsibilities

• Greets customers and gathers detailed information about equipment issues and service needs.
• Creates, updates and manages work orders with accurate descriptions and labor estimates.
• Collaborates with Shop Leads to create service estimates for customers and obtains approvals prior to beginning work.
• Handles all incoming calls pertaining to scheduling of shop work, and information concerning customer inquiries for all shop related areas.
• Communicates repair timelines, costs, and updates to customers.
• Coordinates with shop leads to ensure efficient workflow and proper job prioritization.
• Sources and orders parts when needed, working closely with vendors and internal parts department.
• Reviews completed work orders for accuracy, including labor, parts and billing details.
• Processes invoices and handles customer payments when required.
• Maintains service records and ensures documentation is complete and organized.
• Schedules service appointments and assists in managing shop workload.
• Addresses customer concerns and resolves issues in a professional manner.
• Other duties as assigned by manager.

Skills

Customer service

Administrative

Clerical

Supervisory experience

Education

High School Diploma or GED

Tools

DBS

SIMSI

ET/SIS/SIS Web/STW

Microsoft Word

Outlook

Job description

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence.

The Service Writer is responsible for scheduling and coordinating all service work and parts entry for machine repairs, while guiding the work of the Service Clerk and ensuring accurate paperwork. Pay Rate: $26.08-$32.00 per hour, pay dependent upon education & experience; benefits include