Service Writer - Morgantown KY

Page-Transportation-&-Page-E.t.c.-; Morgantown (KY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401K with company match

Dental & Vision

Job summary

Page Trucking is seeking a Service Writer to coordinate maintenance services in the KY Shop. You will initiate services, verify coverages, prepare estimates, schedule technicians and outside vendors, and ensure timely, safe performance of repairs.

Responsibilities include coordinating with dispatch, managing repair orders, and providing professional customer service while maintaining accuracy in billing and documentation.

Qualifications

• 1+ year experience as a Service Writer or related role.
• Experience in heavy-duty equipment/trucking service environment preferred.
• Strong verbal and written communication skills.

Responsibilities

• Coordinate scheduling and repairs with Dispatch, Terminal Manager, and KY Shop Manager.
• Prepare repair orders, verify warranties, and finalize invoices.
• Communicate with customers and follow up on inquiries within 24 hours.

Skills

Service writer

Trucking knowledge

Mechanical knowledge

Communication

Multi-tasking

Education

High School Diploma

Associate degree preferred

Tools

TMT

TMW

Microsoft Office

Job description

Join the Page Trucking family today!Schedule: Monday - Friday, 7:30am to 4:30pmJob purposeThe Service Writer proactively and reactively coordinates the scheduling and performance of maintenance services in the KY Shop repairs for the fleet. The Service Writer initiates services and repairs by ascertaining performance problems and services requested/required; verifying warranty and service contract coverages; developing estimates; planning technicians, scheduling outside vendors, reviewing and completing repair orders; and ensures a safe, productive, and timely performance of services.Duties and responsibilitiesCoordinate with the Dispatch team, the Terminal Manager, and the KY Shop Manager to establish priorities and schedule appropriate repair services for the day/week.Perform daily checks of offsite work in progress.Schedule all offsite work for PMs, breakdowns, and DVIR (Driver Vehicle Inspection Report) report issues. This includes the following KTC terminals and accounts:KYINKSUT accountCoordinate and follow-up with outside vendors on a regular basis regarding outstanding scheduled repairs.Follow up and confirm that DVIR repairs occur within the following criteria:DOT violations – 24 hoursNon-DOT violations – 5 business daysReview, modify, and finalize Standard Repair Orders accurately within 24 hours of completion. Direct all questions to Foreman and Supervisor, as appropriate.Prepare repair order invoices for customers at time of updating the repair order status to Closed. This includes confirming the price table accuracy and the customer billing information.Answer incoming calls professionally and return all customer calls before the close of business each day.Follow up with all customer inquiries within 24 hours.Open, track, process, and follow up with warranty claims including any additional information/parts/pictures.Enter credit card and EFS outside vendor repair orders daily.Maintain established stock limits and specialty orders within/for the specified shop using the TMT application.Enter repair details in the TMT application for onsite units and road service trucks.Perform cycle counts to maintain inventory accuracy for the KY Shop.Adept and proficient at TMT, TMW, and all required Microsoft Suite tools used.Process and complete Vendor Repair Orders accurately 10 business days.Knowledgeable and supportive of Safety, ELD/HOS, DOT, CSA to included communication with drivers.Support Drivers requirements, as applicable (examples: provide printed permits or mail paperwork to ensure timely billing)Regular Attendance & Punctuality.Provides professional interface with Customers – representing KTC at all times.Communicates with Dispatch, Financial Services & other depts. as necessary.Understand driver operations and the workload completed within their daily functions.Accessible 24/7.Accessible for a weekly rotation of After-hour Breakdown Line.Review and respond to emails in a timely manner.KPI – Key Performance IndicatorPlanned versus unplanned repairs.PM (Preventative Maintenance)Compliance (performance to due date)DVIR Compliance (performance to open)Labor productivity = total output/total inputBenefits:Meritain (2 plan Options)Company Sponsored HRA card (Health Reimbursement)DentalVisionPet Insurance optionsColonial Supplemental (accident, medical bridge, disability, cancer, Voluntary Life/ADD)Company Sponsored Group Life/ADD InsuranceEAP- Employee Assistance ProgramWellness ProgramProfit Share (Upon Eligibility)401K with company MatchPTO (Paid Time off)6 - Paid HolidaysQualifications1+-year experience as a Service Writer or related experience preferred1+ – year experience specialized knowledge in the heavy-duty equipment field1+ years’ experience in trucking industryMechanical/technical knowledge preferredAbility to multi-taskAttention to detailSelf-motivated/team playerSoftware experience/computer technical expertiseExcellent verbal and written communication abilitiesHigh School Diploma; associate degree preferredMust pass a post-offer, pre-employment drug test and agree to companies drug free workplace policiesSafety in the WorkplaceEmployees should take reasonable care of their health and safety no matter where they are or what they are doing. This is especially true in the workplace, where your actions can affect both your own safety and that of others. Your cooperation in making sure you receive the proper training for your job, understand and follow the company’s health and safety policies, as well as reporting any unsafe conditions is required.Physical requirementsAbility to lift to 45lbs.Frequently exposed to fumes/airborne particles, moving mechanical parts and vibration.Occasionally exposed to a variety of extreme conditionsStanding, walking, bending, kneeling, stooping, crouching, crawling, and climbing entire shift.Direct reportsNoneEEO StatementIt is the policy of Keith Titus Corporation to provide equal employment opportunities to all qualified persons, and to recruit, hire, train, promote and compensate persons in all jobs without regard to race, color, religion, sex, national origin, disability, or sexual orientation.