Service Writer - Maintenance & Scheduling

Saia; Ellenwood (GA); On-site; USD 37,000 - 42,000; Full time

Job summary

Saia is a different kind of logistics and transportation company. We do things the right way, with a strong commitment to our people, customers and community.

This role coordinates repairs and schedules work for shop and field service personnel to ensure efficient service delivery and minimize downtime through proactive planning. You will facilitate work orders, monitor progress, communicate with customers to clarify service needs and provide accurate estimates, and maintain detailed records of

Qualifications

• High school diploma or GED.
• 2+ years of maintenance, service writing, or related experience.
• Knowledge of transportation and diagnostic software.
• Proficiency in Microsoft Office.

Responsibilities

• Schedules repairs and coordinates work for shop and field service personnel.
• Facilitates timely processing of work orders and maintains efficient workflow.
• Communicates with customers to clarify service needs and provides accurate estimates.
• Tracks and monitors service progress to ensure efficiency.
• Prepares and maintains detailed records of service activities.
• Monitors electronic driver vehicle inspection report write-ups at non-shop terminals and schedules necessary repairs to minimize downtime.
• Coordinates with internal shops and outside vendors to schedule, approve, and expedite repairs, ensuring timely and cost-effective resolutions.
• Runs daily and weekly preventative maintenance reports, scheduling routine maintenance to maintain equipment readiness.

Education

High school diploma or GED

Tools

Microsoft Office

Transportation and diagnostic software

Job description

Saia is a different kind of logistics and transportation company. We do things the right way, with a strong commitment to our people, customers and community.

This role coordinates repairs and schedules work for shop and field service personnel to ensure efficient service delivery and minimize downtime through proactive planning. You will facilitate work orders, monitor progress, communicate with customers to clarify service needs and provide accurate estimates, and maintain detailed records of