Service Writer - IL

M&K Truck Centers; Gary (IN); On-site; USD 33,000 - 52,000; Full time

Job summary

M&K Truck Centers is seeking a Service Writer to act as the primary liaison between customers and the service department for commercial trucks and fleets. The role involves managing repair orders, coordinating with technicians, and delivering timely repair recommendations to ensure exceptional customer experiences.

The ideal candidate has prior service-advisor experience, strong communication skills, and the ability to explain technical repair information clearly while handling multiple orders

Qualifications

• Experience in a customer-facing service role.
• Ability to explain technical repair information to customers.
• Experience managing multiple repair orders in a fast-paced environment.

Responsibilities

• Greet customers and schedule service, maintenance, and repair appointments for commercial trucks and fleet vehicles.
• Open, update, and close repair orders accurately and efficiently.
• Serve as the primary point of contact for customers throughout the repair process.
• Communicate vehicle status updates, estimated completion times, and repair recommendations.
• Coordinate with diesel technicians to prioritize work and ensure timely completion of repairs.
• Review technician findings and prepare accurate repair estimates.
• Recommend preventative maintenance services and necessary repairs in a professional and ethical manner.
• Research warranty coverage, recalls, service bulletins, and manufacturer repair information.
• Ensure all labor operations, parts, and customer concerns are properly documented on repair orders.
• Monitor work in progress and proactively communicate delays or additional repair needs.
• Assist in maintaining departmental productivity, efficiency, and customer satisfaction goals.
• Build long-term relationships with customers by delivering outstanding service and follow-through.
• Maintain compliance with dealership, manufacturer, and safety standards.

Skills

Customer service

Communication

Relationship-building

Multitasking

Organizational skills

Explain technical repair information

Team collaboration

Education

Business degree preferred

Related experience in service environment

Tools

ADP/CDK

Reynolds & Reynolds

Dealership management software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Writer - IL

Regular Full-Time INDIV CONTRIBUTOR Gary, IN, US

3 days ago Requisition ID: 3099

Salary Range: $24.00 To $38.00 Hourly

M&K Truck Centers is a premier commercial truck dealership specializing in Mack and Volvo truck sales, recognized for quality, reliability, and industry-leading service. We are growing and looking for a motivated, detail-oriented Service Advisor to join our team.

The Service Advisor serves as the primary liaison between customers and the service department, ensuring repairs and maintenance are accurately documented, communicated, and completed in a timely manner. This role is responsible for managing repair orders, coordinating with technicians, communicating repair recommendations, and delivering an exceptional customer experience throughout the service process.

Key Responsibilities:

• Greet customers and schedule service, maintenance, and repair appointments for commercial trucks and fleet vehicles.
• Open, update, and close repair orders accurately and efficiently.
• Serve as the primary point of contact for customers throughout the repair process.
• Communicate vehicle status updates, estimated completion times, and repair recommendations.
• Coordinate with diesel technicians to prioritize work and ensure timely completion of repairs.
• Review technician findings and prepare accurate repair estimates.
• Recommend preventative maintenance services and necessary repairs in a professional and ethical manner.
• Research warranty coverage, recalls, service bulletins, and manufacturer repair information.
• Ensure all labor operations, parts, and customer concerns are properly documented on repair orders.
• Monitor work in progress and proactively communicate delays or additional repair needs.
• Assist in maintaining departmental productivity, efficiency, and customer satisfaction goals.
• Build long-term relationships with customers by delivering outstanding service and follow-through.
• Maintain compliance with dealership, manufacturer, and safety standards.

Qualification:

• Previous experience as a Service Advisor, Service Writer, Service Coordinator, or similar customer-facing service role.
• Experience in a commercial truck, heavy-duty truck, diesel, fleet, automotive, equipment, or transportation service environment preferred.
• Strong customer service, communication, and relationship-building skills.
• Ability to effectively explain technical repair information to customers.
• Experience managing multiple repair orders in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Proficiency with dealership management systems and computer applications.
• Experience with ADP/CDK, Reynolds & Reynolds, or similar dealer management software preferred.
• Ability to work collaboratively with technicians, parts personnel, and customers.
• Valid driver's license with acceptable driving record.
• Ability to pass pre-employment background check and drug screening.

Education and Experience

• Business Degree preferred or equivalent related experience.
• Previous experience in a heavy-duty truck dealership, diesel repair facility, fleet maintenance operation, or automotive dealership strongly preferred.

What We Offer:

• Competitive salary and benefits package, including an ESOP program.
• Opportunities for professional development and growth.
• A supportive and dynamic work environment.