Service Writer: Heavy-Diesel Warranty & Estimates

Sonsray Inc; Sacramento (CA); On-site; USD 27,552 - 35,817; Full time

Benefits offered by this job

Medical coverage (PPO + HSA options)

Dental, Vision, and Life insurance provided at no cost

401K with competitive employer contributions

80 hours of annual vacation, increasing with years of service

Uniforms provided annually

Annual boot voucher of $125.00

One full paid day off annually for community volunteer work

Birthday meal provided

Annual Holiday Party, including covered airfare and hotel for employees and a guest

Emphasis on company growth and employee development

Open-door policy fostering collaboration

Job summary

A leading dealership in California is seeking a Service Writer to verify warranty coverage, prepare detailed service estimates, and handle customer inquiries. The ideal candidate has a minimum of 3 years of experience, excellent customer service skills, and is bilingual in Spanish. This full-time position offers competitive pay and a range of benefits, including medical coverage, vacation time, and a collaborative work environment.

Qualifications

• Minimum 3 years of experience in administrative duties and customer relations.
• Experience in Refrigerated Transportation or Heavy Diesel dealership is highly desired.
• Basic mechanical knowledge is a plus.

Responsibilities

• Verify warranty and service contract coverage and explain to customers.
• Prepare detailed service estimates, including costs.
• Create work orders by documenting issues and repairs.

Skills

Customer service skills

Problem-solving

Computer skills

Bilingual in Spanish

Job description

A leading dealership in California is seeking a Service Writer to verify warranty coverage, prepare detailed service estimates, and handle customer inquiries. The ideal candidate has a minimum of 3 years of experience, excellent customer service skills, and is bilingual in Spanish. This full-time position offers competitive pay and a range of benefits, including medical coverage, vacation time, and a collaborative work environment.