Service Writer – Growth, Benefits & Team-First Culture

HUNTER TRUCK SALES & SERVICE LLC; Varick Homes (NY); Sur place; USD 30 000 - 44 000; Plein temps

Avantages offerts par ce poste

Competitive pay and bonus potential

Comprehensive benefits package

401(k) with company match

Training and advancement opportunities

Family-owned legacy since 1938

Résumé du poste

Hunter Truck Sales & Service LLC in Newburgh, NY is seeking a Service Writer for a Regular Full-Time role. Pay ranges from $22.00 to $32.00 per hour, based on experience, with Monday through Friday, 9:30AM - 6:00PM schedule and address at 242 Route 17K, Newburgh, NY 12550.

The job involves writing up repair orders, estimating costs, and maintaining strong customer relations while coordinating with technicians and warranty responsibilities.

Qualifications

• High school diploma or GED; or 1–3 months related experience and/or training; or equivalent combination of education and experience.

Responsabilités

• Greets service customers, sell needed work, write repair orders, and estimate costs of repairs, as required.
• Answer the telephone for the service department assisting customers with inquiries.
• Listen to customer’s description of vehicle problem to determine possible solutions and work procedures.
• Advise the expected time the unit will be in the shop and inform the customer of delays.
• Obtain authorization for work beyond the original scope before beginning work.
• Open/Close repair orders to communicate the customer’s complaint to the technician.
• Provide verbal instruction to technicians when applicable.
• Review repairs performed and discuss with customer in detail.
• Schedule future appointments when required.
• Explain customer’s financial responsibility for the repair order.

Formation

High school diploma or GED; or 1–3 months related experience and/or training; or equivalent

Description du poste

Hunter Truck Sales & Service LLC in Newburgh, NY is seeking a Service Writer for a Regular Full-Time role. Pay ranges from $22.00 to $32.00 per hour, based on experience, with Monday through Friday, 9:30AM - 6:00PM schedule and address at 242 Route 17K, Newburgh, NY 12550.

The job involves writing up repair orders, estimating costs, and maintaining strong customer relations while coordinating with technicians and warranty responsibilities.