Service Writer- Freightliner

Valley Truck Centers; Parma (OH); On-site; USD 558,000 - 669,600; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Dental insurance

Vision insurance

Life Insurance

Employee assistance program

Employee discount

Paid time off

Birthday day off

Parental leave

Referral program

Health Club membership reimbursements

Job summary

Valley Truck Centers in Parma, OH is looking for a Service Advisor who will act as the main contact between the service department and the customers. This role emphasizes customer satisfaction by providing knowledgeable and efficient service.

Responsibilities include greeting customers, documenting service needs, coordinating with technicians, and managing the service process from start to finish. The ideal candidate should possess strong communication skills and a background in customer service, preferably within the automotive industry.

Qualifications

• Minimum of 2 years of experience in a customer service role.
• Proven track record of managing client relationships.
• Experience with automotive repair and maintenance processes.

Responsibilities

• Greet customers and provide them with a warm welcome.
• Listen to customer concerns and document service needs.
• Provide detailed explanations of services and repairs needed.
• Coordinate with technicians for timely service delivery.
• Update customers on progress and any changes.
• Complete service and repair documentation accurately.
• Manage service appointments and schedule work efficiently.
• Handle customer inquiries and complaints promptly.
• Promote and upsell additional services and products.
• Maintain a clean and professional service desk area.

Skills

Strong interpersonal and communication skills

Ability to understand and explain technical automotive information

Proficiency in using computer systems

Excellent problem-solving skills

Strong organizational skills

Customer-focused attitude

Basic knowledge of automotive systems

Education

High school diploma or equivalent

Associate degree or higher in automotive technology or related field

Job description

Job Details

Job Location: Cleveland Freightliner - Parma, OH 44130

Salary Range: $50,000.00 - $60,000.00 Base+Commission/month

Job Purpose

The Service Advisor acts as the primary point of contact between the automotive service department and the customer. This role is responsible for ensuring customer satisfaction by providing professional, knowledgeable, and efficient service. The Service Advisor will manage the service process from initial customer contact through to the completion of the service, ensuring that all customer needs are met and that the service department operates smoothly and efficiently.

Key Responsibilities

• Greet customers and provide them with a warm and professional welcome.
• Listen to customer concerns and accurately document service needs and vehicle issues.
• Provide customers with detailed explanations of services and repairs needed, including cost estimates and timelines.
• Coordinate with technicians to ensure timely and accurate service delivery.
• Maintain clear and open communication with customers throughout the service process, updating them on progress and any changes.
• Ensure all service and repair documentation is completed accurately and in a timely manner.
• Manage service appointments and schedule work efficiently to maximize department productivity.
• Handle customer inquiries and complaints promptly and professionally, seeking to resolve issues to the customer's satisfaction.
• Promote and upsell additional services and products to enhance customer satisfaction and department revenue.
• Maintain a clean, organized, and professional service desk area.

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Supplemental voluntary insurances available.
• Life Insurance is fully funded by the employer
• Employee assistance program
• Employee discount
• Paid time off
• Birthday day off
• Recognition for longevity
• Parental leave
• Referral program
• Health Club/Recreation Center membership reimbursements
• Employee Team Member Programs and more!

Required Education

• High school diploma or equivalent; an associate degree or higher in automotive technology or a related field is preferred.

Required Experience

• Minimum of 2 years of experience in a customer service role, preferably within the automotive industry.
• Proven track record of effectively managing client relationships and addressing customer concerns.
• Experience with automotive repair and maintenance processes is highly desirable.

Required Skills and Abilities

• Strong interpersonal and communication skills to interact effectively with customers and team members.
• Ability to understand and explain technical automotive information to non-technical customers.
• Proficiency in using computer systems and software for scheduling, record-keeping, and communication.
• Excellent problem-solving skills and the ability to handle stressful situations with professionalism.
• Strong organizational skills with the ability to multitask and prioritize tasks efficiently.
• A customer-focused attitude with a commitment to delivering high-quality service.
• Basic knowledge of automotive systems and components to facilitate accurate service recommendations.