Service Writer- Equipment Dealership

Koenig Equipment; Amelia (OH); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Training and professional development

Career advancement within a growing

Job summary

Koenig Equipment in Amelia, Ohio is seeking a detail-oriented Service Administrator to support our service operations. You will coordinate service work, assist technicians, manage work orders, and process warranty claims while ensuring clear communication with customers, parts personnel, and field staff.

Join a team backed by 120+ years of excellence, with a focus on reliable service, professional development, and opportunities for career growth within a growing agricultural and construction

Qualifications

• Previous experience in a service administration, service writer, or dealership support role.
• Strong organizational, time management, and multitasking abilities.
• Excellent customer service and communication skills.
• Proficiency with Microsoft Office (Outlook, Excel, Word).
• Ability to work effectively with customers, technicians, and management.

Responsibilities

• Serve as the primary point of contact for customer service requests.
• Gather service information, prepare estimates, obtain approvals, and schedule work.
• Communicate work status, timelines, and changes to customers clearly.
• Create, maintain, and process service work orders from opening to invoicing.
• Coordinate with Service Management to assign work based on technician availability.

Skills

Customer service

Organizational skills

Time management

Communication

Tools

Microsoft Office

IntelliDealer

Job description

Join a Team Built on Over 120 Years of Excellence

Since 1904, Koenig Equipment has been a family-owned leader in the Agricultural, Turf, and Construction Equipment industries. We are committed to delivering exceptional customer service while fostering a culture built on trust, ownership, continuous learning, courage, and teamwork.

We are seeking a highly organized and customer-focused Service Administrator to support our service operations at our Amelia, Ohio location. This role is critical to ensuring an outstanding customer experience by coordinating service work, supporting technicians, managing work orders, processing warranty claims, and facilitating communication between customers, parts personnel, and service technicians.

Compensation & Benefits

Total Compensation= $52,000.00-$60,000/yr.

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Training and professional development opportunities
• Career advancement within a growing organization

Key Responsibilities

Customer Service & Scheduling

• Serve as the primary point of contact for customer service requests.
• Gather service information, prepare estimates, obtain customer approvals, and schedule service work.
• Communicate clearly and proactively with customers regarding work status, timelines, and changes.
• Provide alternative repair options when proposed work is declined.

Work Order Administration

• Create, maintain, and process service work orders from opening through final invoicing.
• Review completed work orders for accuracy, completeness, labor entry, and documentation.
• Ensure work orders are closed and invoiced promptly.
• Verify returnable parts are received prior to invoicing when applicable.

Service Operations Coordination

• Coordinate with Service Management to assign work based on technician skill level and availability.
• Work closely with the Parts Department to confirm parts availability and adjust schedules as needed.
• Monitor job progress and communicate updates between technicians, management, and customers.
• Prepare revised estimates and obtain customer authorization when repairs exceed original quotes.

Warranty & Process Management

• Assist with warranty claim administration and warranty work order processing.
• Support continuous improvement efforts through the creation and maintenance of standardized job codes and service processes.
• Help coordinate technician training schedules and development activities.

Qualifications

Required

• Previous experience in a service administration, service writer, service coordinator, or dealership support role.
• Strong organizational, time management, and multitasking abilities.
• Excellent customer service and communication skills.
• Proficiency with Microsoft Office, including Outlook, Excel, and Word.
• Ability to work effectively with customers, technicians, and management.

Preferred

• Experience in an agricultural, construction, automotive, powersports, heavy equipment, or equipment dealership environment.
• Working knowledge of repair processes, service operations, and mechanical equipment.
• Experience with dealership management systems such as IntelliDealer.
• Understanding of warranty administration and service department financial performance metrics.

Physical Requirements

• Ability to occasionally lift up to 50 pounds.

Why Join Koenig Equipment?

At Koenig Equipment, you'll be part of a team that values people, invests in employee development, and takes pride in delivering exceptional service to customers. Our continued growth provides opportunities to build a rewarding career with a respected industry leader.