Mobile Response Service Technician

Koenig Equipment; Urbana (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Service truck/tools

Training opportunities

Career advancement

Medical/Dental/Vision Insurance

401(k) with company match

PTO & Holidays

Tool reimbursement

Family culture

Job summary

Koenig Equipment is seeking a Mobile Response Service Technician to provide on-site service and repair support to customers throughout Indiana. You will travel in a fully equipped service truck to diagnose and repair agricultural equipment, performing advanced diagnostics on hydraulic, electrical, mechanical, and electronic systems.

The role emphasizes independent work, strong customer service, and efficient problem-solving in the field.

Qualifications

• Technical school degree in diesel, heavy equipment, agricultural equipment technology, or related field; equivalent experience considered.
• Minimum 2–3 years of experience as a heavy equipment, diesel, agricultural, or construction equipment technician.
• Experience diagnosing and repairing agricultural equipment preferred.
• Strong knowledge of hydraulic, electrical, mechanical, and engine systems.
• Computer proficiency and ability to work within dealership management systems.
• Valid drivers license with an acceptable driving record.
• Class A CDL preferred, or willingness to obtain one.
• Ability to safely lift up to 50 pounds.
• Strong customer service, communication, and problem-solving skills.
• Ability to work independently with limited supervision.

Responsibilities

• Travel to customer locations in a fully equipped service truck to diagnose and repair equipment.
• Perform advanced diagnostics on mechanical, electrical, hydraulic, and electronic systems.
• Complete repairs accurately, efficiently, and according to dealership standards.
• Communicate findings to customers and recommend preventative maintenance and value-added repairs.
• Conduct equipment inspections and identify opportunities to maximize machine productivity and minimize downtime.
• Maintain accurate labor, service, and repair documentation.
• Coordinate with the Service Manager regarding scheduling and changes in scope.
• Ensure all parts used are properly documented and billed.
• Submit complete work order information upon completion of repair activities.
• Maintain company vehicles, tools, and fixed assets.
• Participate in technical training and dealership development programs.
• Perform other duties as assigned.

Skills

Customer service

Troubleshooting

Communication

Independent work

Education

Technical school degree in diesel/heavy equipment/agricultural equipment technology

Tools

Diagnostics equipment

Dealership management systems

Job description

For more than 122 years, Koenig Equipment has served customers with integrity, innovation, and industry-leading support. Family-owned since 1904, we continue to grow across Ohio and Indiana while maintaining the values that have made us a trusted name in agricultural and turf equipment.

We are seeking a Mobile Response Service Technician to provide on-site service and repair support to customers throughout Johnson, Monroe, and Morgan Counties, Indiana. If you enjoy working independently, solving complex mechanical problems, and delivering exceptional customer service, this is an excellent opportunity to build a rewarding career with a respected dealership organization.

Why Join Koenig Equipment?

• Competitive compensation based on experience
• Company-provided service truck and specialized tools
• Paid technical training and manufacturer certification opportunities
• Career advancement opportunities within a growing dealership network
• Comprehensive benefits package including:
  • Medical, Dental, and Vision Insurance
  • 401(k) with company match
  • Immediate Paid Time Off and Paid Holidays
  • Tool Reimbursement
• Family-oriented culture focused on employee success

Position Summary

The Mobile Response Service Technician performs maintenance, diagnostics, repairs, and inspections on agricultural equipment at customer locations. This role requires strong troubleshooting skills, mechanical aptitude, and the ability to operate independently while providing outstanding customer support.

Key Responsibilities

• Travel to customer locations in a fully equipped service truck to diagnose and repair equipment.
• Perform advanced diagnostics on mechanical, electrical, hydraulic, and electronic systems.
• Complete repairs accurately, efficiently, and according to dealership standards.
• Communicate findings to customers and recommend preventative maintenance and value-added repairs.
• Conduct equipment inspections and identify opportunities to maximize machine productivity and minimize downtime.
• Maintain accurate labor, service, and repair documentation.
• Coordinate with the Service Manager regarding additional repairs, changes in scope, or scheduling concerns.
• Ensure all parts used are properly documented and billed.
• Submit complete work order information upon completion of repair activities.
• Maintain company vehicles, tools, and fixed assets in proper operating condition.
• Participate in technical training and dealership development programs.
• Perform other duties as assigned.

Preferred Qualifications

• Technical school degree in diesel, heavy equipment, agricultural equipment technology, or related field; equivalent experience considered.
• Minimum 2-3 years of experience as a heavy equipment, diesel, agricultural, or construction equipment technician.
• Experience diagnosing and repairing agricultural equipment preferred.
• Strong knowledge of hydraulic, electrical, mechanical, and engine systems.
• Computer proficiency and ability to work within dealership management systems.
• Valid driver's license with an acceptable driving record.
• Class A CDL preferred, or willingness to obtain one.
• Ability to safely lift up to 50 pounds.
• Strong customer service, communication, and problem-solving skills.
• Ability to work independently with limited supervision.

Ideal Candidate

You are a self-motivated technician who enjoys working directly with customers, solving equipment issues in the field, and helping farmers keep their equipment running at peak performance.

Koenig Equipment is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.