Service Writer & Customer Support Specialist

Clarke Power Services, Inc.; Memphis (TN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Weekly Pay

Medical, Dental, Vision Insurance

401K with Company Contribution

Paid Holidays and Vacation

Life and Disability Insurance

Employee discounts on dining, travel,,

Job summary

Clarke Power Services, Inc. in Memphis, TN seeks a Service Writer Customer Support Representative to strengthen customer relationships and process service invoices, including warranty claims. Diesel tech background encouraged; high school diploma or GED required. ASE certifications are a plus; CDL is a plus.

This role emphasizes professional customer interactions, accurate data entry, and clear repair orders while supporting shop and field operations.

Qualifications

• Customer relationship skills and data-entry accuracy are essential.
• Strong communication abilities for in-person and phone interactions.
• Ability to write clear, informative repair orders and update customers.

Responsibilities

• Retail focus – Customer Relationship
• Solicit sale of new or additional services
• Strong Data Entry Skills
• Utilizes computer system for updating customers on ongoing repairs in shop or field, processing service invoices to include warranty claims.
• Communicating with customer in person, over the phone and using computer
• Handle/resolve service-related concerns
• Responsible for writing clear and informative repair orders

Skills

Customer relationship

Data entry

Communication

Problem solving

Education

High school diploma or GED

ASE certifications encouraged

CDL is a plus

Job description

Clarke Power Services, Inc. in Memphis, TN seeks a Service Writer Customer Support Representative to strengthen customer relationships and process service invoices, including warranty claims. Diesel tech background encouraged; high school diploma or GED required. ASE certifications are a plus; CDL is a plus.

This role emphasizes professional customer interactions, accurate data entry, and clear repair orders while supporting shop and field operations.