Service Writer Customer Support Representative

Clarke Power Services, Inc; Memphis (TN); On-site; USD 36,000 - 60,000; Full time

Job summary

Clarke Power Services, Inc. is seeking a Service Writer Customer Support Representative to maintain our commitment to customer service. The role focuses on building relationships, handling service orders, and facilitating warranty processing in a busy shop and field environment.

The ideal candidate will have data-entry proficiency, strong communication skills, and the ability to upsell or suggest additional services. This full-time position offers competitive pay and comprehensive benefits.

Qualifications

• Diesel technician background is strongly encouraged.
• High school diploma or GED required.
• ASE certifications are encouraged.
• CDL is a plus; ability to build professional customer relationships.

Responsibilities

• Retail-focused approach to customer relationships.
• Solicit sale of new or additional services.
• Enter data accurately into computer systems.
• Update customers on repairs and process service invoices including warranty claims.
• Communicate with customers in person, by phone, and via computer.
• Handle and resolve service-related concerns.
• Write clear, informative repair orders.

Skills

Retail focus

Customer relationships

Data entry

Warranty processing

Customer communication

Repair orders

Issue resolution

Education

High school diploma or GED

Diesel technician background

ASE certifications encouraged

CDL is a plus

Tools

Invoicing software

CRM system

Job description

Job Type: Full-time

Full-time

Shift is Monday- Friday 7:00am-4:00pm

Hiring Bonus up to $1500!!

When you work with Clarke, you are working with an industry leader! Our Team is currently looking for a Service Writer Customer Support Representative to keep up our level of commitment to customer service. This is a great opportunity for a knowledgeable service writer representative to apply his or her skills in a company that offers a competitive salary and comprehensive benefits.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

• Retail focus - Customer Relationship
• Solicit sale of new or additional services
• Strong Data Entry Skills
• Utilizes computer system for updating customers on ongoing repairs in shop or field, processing service invoices to include warranty claims.
• Communicating with customer in person, over the phone and using computer
• Handle/resolve service-related concerns
• Responsible for writing clear and informative repair orders

EDUCATION and/or EXPERIENCE

• Diesel technician background strongly encouraged
• High school diploma or general education degree (GED)
• ASE certifications strongly encouraged
• CDL is a Plus
• Ability to create professional relationships with customers
• Ability to stay self-motivated

CERTIFICATES, LICENSES, REGISTRATIONS

• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the last 3 years.
• No drug or alcohol-related conviction on driving record in the past 5 years (ie., DUI/DWI).
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

PHYSICAL and SAFETY REQUIREMENTS

• While performing the duties of this job, the associate will be required to move frequently, stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and reach with hands and arms.
• The associate must be able to regularly lift and/or move up to 50lbs and occasionally lift and/or move up to 100lbs with assistance
• Implement and enforce Health and Safety rules, regulations, policies, procedures, and prescribed instructions.
• The associate must be able to read and write reports.
• Must be able to obtain DOT medcard

Why should you apply?

Clarke is 60 years strong and growing. We provide training, highly competitive salary, full benefits package, and an excellent opportunity for career growth. It's a great group of talented and caring people. Our Benefits include:

• Weekly Pay!
• Medical, Dental, Vision Insurance starts first day of the month after you start!
• Healthcare Savings Account Option with Annual Company Contribution!
• 401K Savings Plan with Company Contribution Every Paycheck!
• Paid Holidays and Vacation!
• Life and Disability Insurance!
• Enjoy FREE Access Perks Discounts on Dining, Travel, Retail, and Other Services across the Country!
• Work with a GREAT Team of people!

EEO- Clarke is an Equal Opportunity employer.