Inside Sales Customer Support Representative

Clarke Power Services, Inc.; Antioch (TN); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Dental Insurance

Vision Insurance

401K

Paid Holidays

Paid Vacation

Life Insurance

Disability Insurance

Employee Discounts

Great Team

Job summary

Clarke Power Services, Inc. is seeking an Inside Sales / Customer Support Representative in Antioch, TN for a Monday-Friday day shift.

You will build strong customer relationships, solicit new services, perform data entry, and process service invoices including warranty claims. The ideal candidate has 2+ years inside sales experience, diesel/auto customer service background is a plus, and the ability to establish professional customer relationships.

Qualifications

• 2+ years strong inside sales experience required.
• Diesel/auto customer service experience preferred.
• Ability to create professional relationships with customers.
• Valid driver's license; eligible to work in the United States.

Responsibilities

• Retail focus – Customer Relationship.
• Solicit sale of new or additional services.
• Strong Data Entry Skills.
• Update customers on ongoing repairs in shop or field; process service invoices including warranty claims.
• Communicate with customers in person, over the phone and via computer.
• Handle/resolve service-related concerns.
• Write clear and informative repair orders.

Skills

Inside sales

Customer service

Data entry

Communication

Diesel knowledge

Relationship building

Multitasking

Education

High School Diploma or GED

Job description

Inside Sales / Customer Support Representative

Monday-Friday: Day Shift

$28-32 per hour (based on experience)

When you work with Clarke, you are working with an industry leader! Our Team is currently looking for a Service Writer Customer Support Representative to keep up our level of commitment to customer service. This is a great opportunity for a knowledgeable service writer representative to apply his or her skills in a company that offers a competitive salary and comprehensive benefits.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Retail focus – Customer Relationship
• Solicit sale of new or additional services
• Strong Data Entry Skills
• Utilizes computer system for updating customers on ongoing repairs in shop or field, processing service invoices to include warranty claims.
• Communicating with customer in person, over the phone and using computer
• Handle/resolve service-related concerns
• Responsible for writing clear and informative repair orders

EDUCATION And/or EXPERIENCE

• 2+ years strong inside sales experience required
• Previous diesel/auto customer service experience preferred
• Ability to create professional relationships with customers
• Diesel technician background a plus
• CDL is a Plus

CERTIFICATES, LICENSES, REGISTRATIONS

• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the last 3 years.
• No drug or alcohol-related conviction on driving record in the past 5 years (ie., DUI/DWI).
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

PHYSICAL And SAFETY REQUIREMENTS

• While performing the duties of this job, the associate will be required to move frequently, stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and reach with hands and arms.
• The associate must be able to regularly lift and/or move up to 50lbs and occasionally lift and/or move up to 100lbs with assistance
• Implement and enforce Health and Safety rules, regulations, policies, procedures, and prescribed instructions.
• The associate must be able to read and write reports. High school diploma or general education degree (GED)
• Must be able to obtain DOT Med Card

Why should you apply?

Benefits

Clarke is over 60 years strong and growing. We provide training, highly competitive salary, full benefits package, and an excellent opportunity for career growth. It's a great group of talented and caring people. Our Benefits include:

• Weekly Pay!
• Medical, Dental, Vision Insurance starts first day of the month after you start!
• Healthcare Savings Account Option with Annual Company Contribution!
• 401K Savings Plan with Company Contribution Every Paycheck!
• Paid Holidays and Vacation!
• Life and Disability Insurance!
• Enjoy FREE Access Perks Discounts on Dining, Travel, Retail, and Other Services across the Country!
• Work with a GREAT Team of people!

Clarke is an equal opportunity employer