Service Writer & Customer Experience Liaison (Houston)

Monk JCB; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Monk JCB in Houston, TX is seeking a Service Writer to join our on-site team. You will receive and document customer service requests, prepare work orders, and coordinate with technicians to ensure timely repairs.

You will communicate with customers by phone, email and in person, update service records, verify warranty coverage, track job status, and assist with billing and invoicing for service work.

Qualifications

• Strong customer-focused and satisfaction skills.
• Excellent communication, including phone etiquette.
• Basic to intermediate computer literacy and ability to learn service software.
• Experience in service writer/advisor in equipment/auto/construction preferred.
• Familiarity with construction equipment or mechanical service environments is beneficial.

Responsibilities

• Receive and document customer service requests and verify details.
• Prepare work orders and schedule with technicians.
• Update service records and track job status in company systems.
• Assist with billing, invoicing, and warranty verification.
• Collaborate with parts and sales teams to support service processes.

Skills

Customer service

Phone etiquette

Computer literacy

Service writer experience

Construction equipment familiarity

Education

High school diploma

Job description

Monk JCB in Houston, TX is seeking a Service Writer to join our on-site team. You will receive and document customer service requests, prepare work orders, and coordinate with technicians to ensure timely repairs.

You will communicate with customers by phone, email and in person, update service records, verify warranty coverage, track job status, and assist with billing and invoicing for service work.