Service Writer

Monk JCB; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Monk JCB in Houston, TX is seeking a Service Writer to join our on-site team. You will receive and document customer service requests, prepare work orders, and coordinate with technicians to ensure timely repairs.

You will communicate with customers by phone, email and in person, update service records, verify warranty coverage, track job status, and assist with billing and invoicing for service work.

Qualifications

• Strong customer-focused and satisfaction skills.
• Excellent communication, including phone etiquette.
• Basic to intermediate computer literacy and ability to learn service software.
• Experience in service writer/advisor in equipment/auto/construction preferred.
• Familiarity with construction equipment or mechanical service environments is beneficial.

Responsibilities

• Receive and document customer service requests and verify details.
• Prepare work orders and schedule with technicians.
• Update service records and track job status in company systems.
• Assist with billing, invoicing, and warranty verification.
• Collaborate with parts and sales teams to support service processes.

Skills

Customer service

Phone etiquette

Computer literacy

Service writer experience

Construction equipment familiarity

Education

High school diploma

Job description

Company Description

Monk JCB is a full-service JCB dealership providing equipment sales, rentals, parts, and service support to contractors, construction companies, landscapers, municipalities, and other equipment operators. Monk JCB is committed to keeping customers productive by providing dependable equipment solutions, responsive service, skilled technicians, genuine parts, and professional customer support.

Role Description

The Service Writer is a full-time, on-site role based in Houston, TX. This position is responsible for receiving and documenting customer service requests, preparing work orders, and coordinating with technicians to ensure accurate and timely repairs and maintenance. The Service Writer will communicate with customers by phone, email, and in person to provide updates, clarify service needs, and support a positive service experience. Daily tasks include entering and updating service information in company systems, verifying warranty coverage, tracking job status, and assisting with billing and invoicing related to service work. The role also involves maintaining organized service records, collaborating with parts and sales teams, and supporting continuous improvement in service processes and customer satisfaction.

Qualifications

• Strong customer-focused skills, including Customer Service and Customer Satisfaction.
• Effective communication abilities, including Communication and professional Phone Etiquette.
• Basic to intermediate Computer Literacy, with the ability to learn service management and invoicing software.
• Previous experience in a service writer, service advisor, or similar customer-facing role in equipment, automotive, or construction industries preferred.
• Familiarity with construction equipment or mechanical service environments is beneficial.
• Ability to prioritize tasks, manage multiple service orders, and maintain accurate documentation.
• High school diploma or equivalent required; additional technical or business coursework is a plus.
• Capacity to work on-site in Houston, TX, with consistent reliability and professional conduct.