Service Writer & Customer Champion — Cheyenne

All About Truck & Trailer Repair; Cheyenne (WY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay and benefits

Supportive team environment

Opportunities for growth and skill dev

Direct impact on customer satisfaction

Job summary

All About Truck and Trailer Repair in Cheyenne, WY seeks a Service Writer to be the main liaison between customers and the service team, documenting needs, coordinating workflow, and ensuring a smooth, positive experience from check-in to completion.

The ideal candidate is organized, customer-focused, and thrives in a fast-paced environment, with prior service-writing or customer-service experience preferred.

Qualifications

• Previous experience as a service writer, service advisor, or in a related customer service role preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Basic computer skills and familiarity with service or repair software.
• Ability to work well under pressure and meet deadlines.
• Mechanical knowledge or experience in an automotive or service-related environment.

Responsibilities

• Greet customers and professionally assess service needs.
• Write clear, accurate service orders and work tickets.
• Communicate repair recommendations, timelines, and costs to customers.
• Coordinate with technicians to prioritize and schedule work.
• Track job progress and follow up to ensure timely completion.
• Maintain accurate records, invoices, and service documentation.
• Handle phone calls, emails, and in-person inquiries.
• Upsell additional services when appropriate while maintaining trust.
• Ensure customer satisfaction by addressing questions or concerns promptly.

Skills

Communication skills

Interpersonal skills

Organizational skills

Multitasking ability

Basic computer skills

Familiarity with service software

Ability to work under pressure

Mechanical knowledge

Tools

Service software

Job description

All About Truck and Trailer Repair in Cheyenne, WY seeks a Service Writer to be the main liaison between customers and the service team, documenting needs, coordinating workflow, and ensuring a smooth, positive experience from check-in to completion.

The ideal candidate is organized, customer-focused, and thrives in a fast-paced environment, with prior service-writing or customer-service experience preferred.