Service Writer

All About Truck & Trailer Repair; Cheyenne (WY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay and benefits

Supportive team environment

Opportunities for growth and skill dev

Direct impact on customer satisfaction

Job summary

All About Truck and Trailer Repair in Cheyenne, WY seeks a Service Writer to be the main liaison between customers and the service team, documenting needs, coordinating workflow, and ensuring a smooth, positive experience from check-in to completion.

The ideal candidate is organized, customer-focused, and thrives in a fast-paced environment, with prior service-writing or customer-service experience preferred.

Qualifications

• Previous experience as a service writer, service advisor, or in a related customer service role preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Basic computer skills and familiarity with service or repair software.
• Ability to work well under pressure and meet deadlines.
• Mechanical knowledge or experience in an automotive or service-related environment.

Responsibilities

• Greet customers and professionally assess service needs.
• Write clear, accurate service orders and work tickets.
• Communicate repair recommendations, timelines, and costs to customers.
• Coordinate with technicians to prioritize and schedule work.
• Track job progress and follow up to ensure timely completion.
• Maintain accurate records, invoices, and service documentation.
• Handle phone calls, emails, and in-person inquiries.
• Upsell additional services when appropriate while maintaining trust.
• Ensure customer satisfaction by addressing questions or concerns promptly.

Skills

Communication skills

Interpersonal skills

Organizational skills

Multitasking ability

Basic computer skills

Familiarity with service software

Ability to work under pressure

Mechanical knowledge

Tools

Service software

Job description

About Us

At All About Truck and Trailer Repair, we take pride in keeping trucks and trailers running efficiently and safely. Based in Cheyenne, WY, we provide top-notch repair and maintenance services for a wide range of semi-trucks and trailers as well as snowplow installation. Whether it's routine service or complex repairs, our team delivers quality workmanship with a commitment to customer satisfaction.

Job Title: Service Writer

Location: Cheyenne, WY

Job Type: Full-Time

Department: Service / Operations

About Us

At All About Truck and Trailer Repair, we take pride in keeping trucks and trailers running efficiently and safely. Based in Cheyenne, WY, we provide top-notch repair and maintenance services for a wide range of semi-trucks and trailers as well as snowplow installation. Whether it's routine service or complex repairs, our team delivers quality workmanship with a commitment to customer satisfaction.

Position Summary

The Service Writer serves as a key point of contact between customers and the service department. This role is responsible for accurately documenting service needs, coordinating workflow, and ensuring a smooth, positive customer experience from check-in to completion. The ideal candidate is organized, customer-focused, and comfortable working in a fast-paced environment.

Key Responsibilities

• Greet customers and professionally assess service needs
• Write clear, accurate service orders and work tickets
• Communicate repair recommendations, timelines, and costs to customers
• Coordinate with technicians to prioritize and schedule work
• Track job progress and follow up to ensure timely completion
• Maintain accurate records, invoices, and service documentation
• Handle phone calls, emails, and in-person inquiries
• Upsell additional services when appropriate while maintaining trust
• Ensure customer satisfaction by addressing questions or concerns promptly

Qualifications & Skills

• Previous experience as a service writer, service advisor, or in a related customer service role preferred
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Basic computer skills and familiarity with service or repair software
• Ability to work well under pressure and meet deadlines
• Mechanical knowledge or experience in an automotive or service-related environment.

Work Environment

• Fast-paced service department
• Regular interaction with customers and technicians
• May require standing, walking, and light lifting throughout the day

Why Youll Love This Job

• Competitive pay and benefits
• Supportive team environment
• Opportunities for growth and skill development
• A role where you make a direct impact on customer satisfaction

Equal Opportunity Employer Statement

All About Truck and Trailer Repair is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable laws. We are committed to creating an inclusive workplace where all employees are valued and given equal opportunities to succeed.